topic Re:Rollback to old version arc driver when checking for window updates in Graphics

Rollback to old version arc driver when checking for window updates

ARC88 — Thu, 02 Nov 2023 20:49:43 GMT

System

Core i5-13600K

Arc A770 16GB Limited Edition

I installed the latest version driver for 4952 yesterday. However, whenever Windows 11 checks for updates, it sees symptoms that automatically revert to the old version of 4577.

Windows only wanted to update Windows to the latest, but Windows forces the ARC graphics driver to install the old version (probably the WHQL driver) automatically.

I'm confused. Should I take this issue to Microsoft?

Re:Rollback to old version arc driver when checking for window updates

Andres_Intel — Fri, 03 Nov 2023 18:34:08 GMT

Hello ARC88,

Thank you for posting on the Intel®️ communities. I understand is rolling you back the driver graphics driver to an older version for your Intel® Arc™ A770 Graphics (16GB), I will be more than glad to assist you.

To provide you with accurate information before we start with the troubleshooting steps, I will start with an investigation, and provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Rollback to old version arc driver when checking for window updates

Andres_Intel — Mon, 06 Nov 2023 21:49:08 GMT

Hello ARC88,

Thank you for your time.

I have been working really hard on the investigation and now I have some questions to clarify the situation:

When you installed the graphics driver version 31.0.101.4952, did you use Display Driver Uninstaller (DDU) before the installation? If you did not use it, please install it using DDU.
- For more information, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Were the updates applied then, you updated the driver?
To determine the environment and compatibility, run and provide us with Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Rollback to old version arc driver when checking for window updates

ARC88 — Tue, 07 Nov 2023 12:09:45 GMT

I formatted and reinstalled the latest version of Windows. I'll let you know if there's anything wrong later. Thank you for your help.

Re:Rollback to old version arc driver when checking for window updates

Andres_Intel — Tue, 07 Nov 2023 14:57:54 GMT

Hello ARC88,

Thank you for keeping me informed.

I will wait for the results after the steps you have done, remember to answer the questions I asked before if the issue persists.

Regards,

Andres P.

Intel Customer Support Technician

Re:Rollback to old version arc driver when checking for window updates

Andres_Intel — Fri, 10 Nov 2023 21:06:37 GMT

Hello ARC88,

Was the issue fixed after formatting and reinstalling the latest version of Windows?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Re:Rollback to old version arc driver when checking for window updates

ARC88 — Sat, 11 Nov 2023 00:39:35 GMT

Hello, there is no problem now after reinstalling Windows. Thank you for your support!

Re:Rollback to old version arc driver when checking for window updates

Andres_Intel — Mon, 13 Nov 2023 17:25:30 GMT

Hello ARC88,

Thank you for your reply and for keeping me informed.

Happy to hear that the issue is fixed, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician