Intel HD Graphics 520 Screen goes Black

Hizar — Sun, 19 Nov 2023 09:12:56 GMT

I didn't update anything, but after about a week, my screen started flickering and eventually turned black. Upon closer inspection, I realized the brightness was too low, but it didn't go completely black.

In an attempt to resolve the issue, I downgraded from Windows 11 to 10 and changed the graphics driver version. However, in normal mode, the Intel graphics don't work. Interestingly, everything works fine in safe mode, even with Intel graphics. Currently, I'm using the Microsoft basic driver, but the brightness stays at 100 percent all the time, and the night light feature is not working.

Has anyone experienced a similar issue, or does anyone know of a solution?

Re:Intel HD Graphics 520 Screen goes Black

Jocelyn_Intel — Mon, 20 Nov 2023 16:57:20 GMT

Hello, @Hizar

Thank you for posting on the Intel️® communities.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website, helping to address your request.

You can verify this product's discontinuance status in the article: Support Options for Discontinued Intel® Graphics Products

Thank you for your understanding.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

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Intel HD Graphics 520 Screen goes Black

Re:Intel HD Graphics 520 Screen goes Black