topic Re:Intel iRIS Xe - Screen flickering black in Graphics

Intel iRIS Xe - Screen flickering black

BinaryRetrograde — Mon, 13 Nov 2023 01:19:50 GMT

Hello community,

For a while already I've been having issues with my screen flicker black.
When it exactly happens doesn't really seem to have a pattern other than when certain fast changes happen on the screen. For example while watching a video on the screen, playing a game with lots of special effects, or sometimes even editing an image or scrolling to fast through some code or even file explorer can trigger it.

Current driver:

iRIS Xe driver version 31.0.101.3790

I have the iRIS Xe driver version 31.0.101.3790 currently clean installed as I saw a similar post with this issue that marked it as the solution. Unfortunately, this was not a solution for my issue, in fact it feels like the flickering happens even more now.

Other driver I already tried:

Intel® Graphics Driver 31.0.101.4887 (WHQL Certified) for Intel® Arc™ A-Series Graphics and Intel® Iris® Xe Graphics.

This was suggested by Intel Driver & Support Assistent, but did not fix the issue.

Other information about my system:

CPU: 11th Gen Intel Core i7-11390H
Laptop model: HP Spectre x360 16-f0xxx
OS: Windows 11 Home (23H2)
BIOS version/date: Insyde F.18 - 12/07/2023

Is there anyone here who can help me with resolving this issue?
Thanks in advance, kind regards.
BinaryRetrograde

Re: Intel iRIS Xe - Screen flickering black

Jean_Intel — Wed, 15 Nov 2023 15:40:26 GMT

Hello BinaryRetrograde,

Thank you for posting in the Intel Communities. We would be more than glad to assist you with your flickering issue.

When did the issue start? Was it present since day one?
Are you able to check if the issue persists on an external monitor?
Is the flickering issue present when you navigate through the BIOS?
We looked for more information about your system, and we noticed that on the HP website, there is a similar product to the one you described. However, the information reports that the system has an NVIDIA® GeForce RTX™ 3050 Laptop GPU.

Best regards

Jean O.

Intel Customer Support Technician

Re:Intel iRIS Xe - Screen flickering black

Jean_Intel — Mon, 20 Nov 2023 15:56:16 GMT

Hello BinaryRetrograde,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel iRIS Xe - Screen flickering black

Jean_Intel — Thu, 23 Nov 2023 18:03:04 GMT

Hello BinaryRetrograde,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician