topic Re:Monitor not working in Graphics

Monitor not working

Daprez008 — Thu, 23 Nov 2023 02:14:59 GMT

My monitor displays a black screen then goes to sleep when I trying using my displayport. The cable is new and in good standings which is a HDMI / DISPLAYPORT single cable. I have a Core i5 6600 @3.30 processor with a HD Graphics 530 card. All the drivers are up to date. Please help.

Re:Monitor not working

Jocelyn_Intel — Fri, 24 Nov 2023 16:49:04 GMT

Hello, @Daprez008

Thank you for posting on the Intel️® communities.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website, helping to address your request.

You can verify this product's discontinuance status in the article: Support Options for Discontinued Intel® Graphics Products

Thank you for your understanding.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Monitor not working

n_scott_pearson — Sat, 25 Nov 2023 00:28:38 GMT

Some questions for you to answer:

Who is system/motherboard manufacturer?
What are model number(s) for the system/motherboard?
What memory do you have installed (provide part numbers for DIMM(s)/SODIMM(s) included)? [Yes, this can be important.]
What is the model number of the DisplayPort monitor?
What type of DisplayPort connector does the system/motherboard provide? DisplayPort? Mini DisplayPort? USB-C? Something else?

[Aside: If USB-C, it must support Thunderbolt or DisplayPort ALT Mode.]

What type of cable are you using (what exactly does it say on the cable)?

[Aside: You want one that says 'HBR2' (or 'HBR3') and/or says it supports '21.60 Gbit/s' (or better).]

Is this a new connection? If not, was it working previously?
What Intel HD Graphics 520 driver version is installed?

That's enough questions for a start...

...S