topic Re:Arc 770 Ark ASA FPS under 30 in Graphics

Arc 770 Ark ASA FPS under 30

Plauze88 — Wed, 06 Dec 2023 05:48:53 GMT

Good day,

I also have severe problems with Ark Asa, the game runs under 30 FPS despite minimal details etc.

My system is a:
NZXT Z690 N7 board
Intel 12600K
32GB DDR4 RAM from Gskill Trident Z Royal
Be Quiet Dark Pro 12 1500w
Intel Arc 770 from ASRock with 16GB RAM
Hard drives from Samsung 980 Pro 1TB Windows disk
and Samsung 970 Pro 2TB for gaming
Current Windows version 11 and the latest Intel Ark driver.

Re:Arc 770 Ark ASA FPS under 30

Jean_Intel — Wed, 06 Dec 2023 18:28:47 GMT

Hello he1ntz_ua,

Thank you for joining the Intel Communities. We would be more than happy to help you with the performance problem when playing Ark: Survival Ascended.

Based on your issue, it would be ideal to mention that the Intel Developer team is currently working on a solution for the performance problem with this particular game title. Unfortunately, we can't comment on an estimated time or update regarding this matter; but rest assured that we are working on it. We will proceed to look into this issue internally. We will be posting back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Arc 770 Ark ASA FPS under 30

NormanS_Intel — Thu, 17 Oct 2024 00:58:57 GMT

Hello Plauze88,

Thank you for your patience. Following a thorough investigation and replication, I'm delighted to inform you that the issue has been resolved with the latest drivers. Please update your graphics driver to version 32.0.101.6083_101.5736 and share the results with us so we can provide further assistance if necessary.

Before updating, kindly use DDU to completely remove any remnants of the old driver. I look forward to your response.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Arc 770 Ark ASA FPS under 30

NormanS_Intel — Mon, 21 Oct 2024 23:18:42 GMT

Hello Plauze88,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Arc 770 Ark ASA FPS under 30

NormanS_Intel — Thu, 24 Oct 2024 23:26:49 GMT

Hello Plauze88,

I have not received a response from you, so I will close this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer