topic Re:Arc Control displaying wrong driver version in Graphics

Arc Control displaying wrong driver version

franciscomnunes — Sat, 02 Dec 2023 21:26:03 GMT

Hi,

So I installed latest drivers but Arc Control is not displaying the correct driver version. Besides, it gives an error when looking for a new version.

Here are some screenshots

Arc Control:

Intel Driver & Support Assistant

All programs also display the newer version.

Thank you

Re:Arc Control displaying wrong driver version

Andres_Intel — Mon, 04 Dec 2023 18:55:30 GMT

Hello franciscomnunes,

Thank you for posting on the Intel®️ communities. I noticed in the screenshots you shared that Intel® Arc™ Control is not displaying the correct graphics driver version installed in your system, I will be more than happy to assist you.

To understand the situation in a better way, please answer the following questions:

Did you notice if the issue started after a graphics update?
Take a screenshot of the error message when Intel® Arc™ Control is looking for a new version.
To check your system environment, download and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Arc Control displaying wrong driver version

franciscomnunes — Wed, 06 Dec 2023 00:32:04 GMT

Hi Andres P.

Thank you for your replay.

So apparently it's ok now. I downloaded latest version from intel and now the drivers versions match.

Here are some screenshots:

from Arc Control

from Intel Driver & Support Assistant

Before this update (when I first wrote the post) The Iris Xe driver didn't match, it was version 4052 - I believe Arc Control was showing Iris driver version. Now they all match.

And the screenshot from Arc Control error message (sorry it's in portuguese)

I also attach the file you asked for.

Thank you

Francisco

Re:Arc Control displaying wrong driver version

Andres_Intel — Wed, 06 Dec 2023 18:59:23 GMT

Hello franciscomnunes,

Thank you for keeping me informed of the results and for sharing all the information requested.

Happy to hear that the issue was fixed by downloading the graphics driver to version 31.0.101.4972, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician