topic Re:video glitch in Graphics

video glitch

unknownilian — Fri, 01 Dec 2023 13:44:32 GMT

I have a graphics problem and i don't how i can resolve it.

Can anyone help me ?

The problem

Here's my hardware :

HP Laptop 15-ra0xx

BIOS

Version

InsydeH2O Version 05.05.21F.61

Date

8/29/2019

MOTHERBOARD

Manufacturer

Model

832C

Version

25.56

OPERATING SYSTEM

Edition

Microsoft Windows 10 Professionnel (64 bits)

Version (Build)

22H2 (10.0.19045)

Devices and Drivers

PROCESSOR

Intel® Celeron® CPU N3060 @ 1.60GHz

Device Details
ManufacturerGenuineIntel
DescriptionIntel64 Family 6 Model 76 Stepping 4
Architecturex64
# of Cores2
# of Threads2
Processor Base Frequency1601 MHz
Current Voltage5.4
Level 2 Cache1024 Kb
Level 3 Cache0 Kb
Processor Id0x406C4
Revision19460
AvailabilityRunning at full power

GRAPHICS

Intel® HD Graphics

Driver Details
ProviderIntel Corporation
Version20.19.15.5070
Date12/27/2018

Device Details
Adapter CompatibilityIntel Corporation
Video ProcessorIntel® HD Graphics
Resolution1366 x 768
Bits Per Pixel32
Number of Colors4294967296
Refresh Rate - Current60 Hz
Refresh Rate - Maximum60 Hz
Refresh Rate - Minimum40 Hz
Adapter DAC TypeInternal
AvailabilityRunning at full power
StatusThis device is working properly.
LocationPCI bus 0, device 2, function 0
Device IdPCI\VEN_8086&DEV_22B1&SUBSYS_832C103C&REV_35\3&11583659&0&10

Re:video glitch

Jose_Intel — Mon, 04 Dec 2023 17:01:35 GMT

Hello @unknownilian

Thank you for posting on the Intel️® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread.

We understand you are experiencing issues with your laptop, we will be more than happy to assist you.

Please answer the following:

· Was it working before?

· Have you made any software change?

In case you are able to use your laptop, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

If you are unable to use, please let us know.

Best regards,

Jose B.

Intel Customer Support Technician

Re:video glitch

Jose_Intel — Thu, 07 Dec 2023 15:26:06 GMT

Hello unknownilian

We hope you are doing fine.

Were you able to check the previous questions?

Let us know if you still need assistance.

Best regards,

Jose B.

Intel Customer Support Technician

Re:video glitch

Jose_Intel — Tue, 12 Dec 2023 15:09:10 GMT

Hello unknownilian

We hope you are having a nice day.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jose B.

Intel Customer Support Technician.