topic Re:Cannot Update Display Settings on 2nd Monitor in Graphics

Cannot Update Display Settings on 2nd Monitor

SHM2 — Mon, 27 Nov 2023 19:41:50 GMT

I previously had both monitors set to 1920 x 1080. No hardware changes were made, but after a restart, I am now only able to toggle between 1024 x 768 or 800 x 600 on my 2nd monitor.

Display 1 is a VA2446 series

Display 2 is LNKG V2HA01

Both are using Intel Iris Xe Graphics - I've checked for new drivers and they are fully updated.

I've tried to update/reset display settings. No change.

Any direction would be appreciated.
Thanks.

Re:Cannot Update Display Settings on 2nd Monitor

Alberto_R_Intel — Tue, 28 Nov 2023 19:39:45 GMT

SHM2, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re:Cannot Update Display Settings on 2nd Monitor

Alberto_R_Intel — Fri, 01 Dec 2023 21:53:20 GMT

Hello SHM2, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Cannot Update Display Settings on 2nd Monitor

Alberto_R_Intel — Thu, 07 Dec 2023 20:15:27 GMT

Hello SHM2, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician