topic Unity Issues with driver update in Graphics

Unity Issues with driver update

italian — Sat, 09 Dec 2023 05:05:02 GMT

I’ve noticed the issue mostly with lethal company, but several unity games are now crashing after driver update 31.0.101.4972 and 5074. When downgrading to 4953 the issue is gone.

Re:Unity Issues with driver update

Jose_Intel — Tue, 12 Dec 2023 14:23:55 GMT

Hello @italian

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing crashing using our latest driver, we will be more than happy to assist you.

When you installed the latest driver (5074), did you use the Display Driver Uninstaller (DDU)?

Please provide us with a reference game (download link), and also the steps to reproduce the issue.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Unity Issues with driver update

italian — Tue, 12 Dec 2023 17:28:51 GMT

I did use DDU when installing the most recent updates.

the main game I'm having issues with (lethal company)

I ran the scan after reinstalling the newest driver and letting the game crash.

I wasn't able to generate a driver report. the instructions seem to not apply to the arc control driver.

Re: Re:Unity Issues with driver update

italian — Tue, 12 Dec 2023 17:37:31 GMT

I forgot to mention the steps to reproduce. The game crashes within 30seconds of starting a lobby, online or lan.

Re:Unity Issues with driver update

Andres_Intel — Tue, 12 Dec 2023 21:26:19 GMT

Hello italian,

Thank you for your response, and for all the information provided it has been really helpful.

I see in the Intel® SSU that there are some pending updates, please follow the steps and answer the questions below:

Is the graphics card an Intel Branded Card or is it from another brand?
Are there error messages when Lethal Company crashes?
We recommend having the BIOS up to date, to improve compatibility, stability, and performance. Update the BIOS to version 5.01. For guidance, contact ASRock.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Unity Issues with driver update

italian — Tue, 12 Dec 2023 22:48:53 GMT

I updated the BIOS and ME drivers and still having the same issue.

The crash either generates a ‘program not responding’ popup or it will freeze and has to be closed from task manager.

Re:Unity Issues with driver update

Andres_Intel — Wed, 13 Dec 2023 15:09:40 GMT

Hello italian,

Thank you for your answer and for completing all the recommended steps.

I will start with an investigation to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Unity Issues with driver update

Andres_Intel — Wed, 13 Dec 2023 18:17:08 GMT

Hello italian,

Thank you for your time.

I have been working on the investigation, since Lethal Company is an early-access game, and any issues with it, should be reported to the game developer.

I see you also mentioned you have issues with other games using the same engine, please open one thread per game so we can take a look and keep threads organized.

Regards,

Andres P.

Intel Customer Support Technician

Re:Unity Issues with driver update

Andres_Intel — Wed, 13 Dec 2023 19:13:50 GMT

Hello italian,

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician