topic Re:Grapgics in Graphics

Grapgics

RAINIIL — Sat, 02 Dec 2023 08:37:15 GMT

When I play CS2, I experience frame drops, lags, and crashes when the power supply is connected. Removing the power supply resolves the issue. Could this be a graphics card driver problem? My computer specifications are as follows: CPU: i5-11320H Graphics: Intel(R) Iris(R) Xe Graphics Graphics driver version: 31.0.101.4953 I've set all game settings to the lowest.

Re:Grapgics

Jose_Intel — Tue, 05 Dec 2023 16:52:59 GMT

Hello @RAINIIL

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with Intel® Iris® Xe Graphics while playing Counter-Strike 2, we will be more than happy to assist you.

Please answer the following:

· Was it working before?

· Have you checked the Power Plan? Please share a screenshot.

Please download the latest graphics driver 31.0.101.4972, then use the Display Driver Uninstaller (DDU) to remove the previous driver. Finally, install the driver previously downloaded.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

Re:Grapgics

Jose_Intel — Fri, 08 Dec 2023 15:36:59 GMT

Hello RAINIIL

We hope you are doing fine.

Were you able to check the Power Plan and clean install the latest graphics driver using Intel DD?

Let us know if you still need assistance by attaching the required reports.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Grapgics

Jose_Intel — Wed, 13 Dec 2023 16:43:06 GMT

Hello RAINIIL

We hope you are having a nice day.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jose B.

Intel Customer Support Technician.