topic Intel Arc artifact in Metro Exodus:enhanced safe mode in Graphics

Intel Arc artifact in Metro Exodus:enhanced safe mode

Bill_da_da — Sat, 16 Dec 2023 04:42:03 GMT

Hi,

I am here to report an artifact regarding the artifact when rendering the water surfaces in Metro: Exodus enhanced edition. THe screenshot is attached. The reason to enable safe mode is that the game will randomly crash in normal mode.(another thread covers this)

Thanks,

Bill Ge

Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Hugo_Intel — Mon, 18 Dec 2023 19:57:37 GMT

Hello Bill_da_da

Thank you for your post on the Intel Communities.

To further investigate this issue we will need part of the information we asked for in your other thread related to crashes which is the game distribution service and the in-game graphics settings in addition please also let us know if the issue can be reproduced in any water surface area in the game or if it is specific to a certain area on the map.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Bill_da_da — Mon, 18 Dec 2023 20:35:37 GMT

Hi Hugo,

This is the distribution ID on Steam

The in-game setting is :

Thanks,

Bill Ge

Re: Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Bill_da_da — Mon, 18 Dec 2023 21:08:07 GMT

The image attached in the original thread is at the VOLGA level. However, I do notice there are artifacts in other water surfaces as well like in the desert level.

Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Hugo_Intel — Tue, 19 Dec 2023 17:11:12 GMT

Hello Bill_da_da

We will check if this issue can be reproduced from our side. Once we have more information we will let you know and post back.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Hugo_Intel — Fri, 12 Jan 2024 19:06:35 GMT

Hello Bill_da_da

We wanted to let you know that we are still working on settings up the lab for the reproduction of this issue. Once we have the results or the next steps to troubleshoot this issue we will let you know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Hugo_Intel — Fri, 26 Jan 2024 18:57:02 GMT

Hello Bill_da_da

Just wanted to let you know we continue to work on this lab. Thank you for your patience.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Jean_Intel — Thu, 01 Feb 2024 19:58:57 GMT

Hello Bill_da_da,

Thank you for your patience. We would like to let you know that we have been testing the game with our latest graphics driver, 31.0.101.5186, and so far, we have been unable to encounter the issue. Refer to the following video of our testing.

Let us know your results after installing the latest graphics driver. Remember that it is always recommended to run the Display Driver Uninstaller (DDU) software to eliminate all the previous drivers and leftovers and freshly install the newest drivers.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Bill_da_da — Sun, 04 Feb 2024 22:12:32 GMT

Hi Jean,

I already finished playing Metro and never used safe mode again. I am wondering if the problem is system-specific. I also find that other nvidia card users do crash as well so that they will have to use safe mode. But I already uninstalled the game, I will not be able to retest it on my computer now.

Thanks,

Bill Ge

Re:Intel Arc artifact in Metro Exodus:enhanced safe mode

Jean_Intel — Mon, 05 Feb 2024 18:46:06 GMT

Hello Bill_da_da,

We appreciate the information you have provided. Unfortunately, as the game has been uninstalled, we may not be able to continue assisting you with this matter. Please consider reaching out to us again should you encounter any future issues. We will promptly close this thread. If you have any other questions, please submit a new thread, as this one will no longer monitored.

Best regards

Jean O.

Intel Customer Support Technician