topic Re:zui in Graphics

zui

linai — Mon, 11 Dec 2023 00:35:44 GMT

我的a750在最近一个多月的使用当中出现了玩游戏频繁死机和蓝屏驱动检测报错，更新驱动或其他方式都没解决

Re:zui

Andres_Intel — Tue, 12 Dec 2023 14:30:43 GMT

Hello linai,

Thank you for posting on the Intel®️ communities. I see your Intel® Arc™ A750 Graphics crashing and giving you the Blue Screen of Death when you play games.

请注意，我只能用英语支持你。我使用网络翻译工具翻译了此回复，因此可能存在一些不准确的翻译。

Please answer the following questions, tounderstand the situation in a better way:

Is the graphics card an Intel Branded Card or is it from another brand?
Provide a list of games you have this issue with.
Does it happen with old graphics driver versions?
Download and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows to know your hardware and sofrware environment.

Regards,

Andres P.

Intel Customer Support Technician

Re: zui

linai — Wed, 13 Dec 2023 08:14:21 GMT

这是我电脑的基本信息之前怀疑过内存条但经过多次检测没什么大问题，最严重的就是频繁死机，在一个月前用3dmark检测显卡会死机，特别是玩apex会经常性的死机，后面很多游戏也跟着死机蓝屏，我换了很多驱动只有几个旧版驱动比较稳定不容易死机蓝屏

Re:zui

Andres_Intel — Wed, 13 Dec 2023 16:07:12 GMT

Hello linai,

Thank you for your clarification.

Since you mentioned you also have crash issues with other games, please open one thread per game, to help you in the best way and keep this thread organized.

I see that you provided us with a screenshot of the Intel® SSU, which helps a lot, but this tool generates a .txt file that has more information, please follow the steps below and attach the .txt file;

Download Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save.

Also, take screenshots of the game settings, in case we need them to reproduce the issue.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:zui

linai — Wed, 13 Dec 2023 23:41:26 GMT

我无法在这上传你需要的文件，请你点击网址进行查看链接：https://pan.baidu.com/s/1SEqq_w28L04VuKFLMilINA
提取码：B2HQ 非常感谢你的帮助

Re:zui

Andres_Intel — Thu, 14 Dec 2023 14:30:35 GMT

Hello linai,

Thank you for your response and for all the information provided.

I checked on the Intel® SSU that there are some pending updates, please follow the steps below and let me know the results:

Clean install the graphics driver with Display Driver Uninstaller (DDU). For guidance How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Last week we released a new graphics driver, update it to version 31.0.101.5074. These two steps are important to check if the behavior changes.
Update the BIOS to version 7D48vAD. For installation steps, contact MSI. This may improve the compatibility, performance and stability

Regards,

Andres P.

Intel Customer Support Technician

Re:zui

Andres_Intel — Tue, 19 Dec 2023 20:42:04 GMT

Hello linai,

Were you able to update the graphics driver to version 31.0.101.5074, and BIOS to version 7D48vAD? Just for you to know, last week we released versions 31.0.101.5081/31.0.101.5122.

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:zui

Andres_Intel — Fri, 22 Dec 2023 16:14:20 GMT

Hello linai,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician