topic Re: Re:black screen intel uhd 730 randomly for 1-5 seconds in Graphics

black screen intel uhd 730 randomly for 1-5 seconds

DEX_ — Wed, 20 Dec 2023 12:14:01 GMT

Hello
I am Dex
The problem I have been dealing with for 1 month is related to the black screen within 1 to 5 seconds
I have a laptop CPU 11400h
I changed my windows and even uninstalled and installed the drivers
But no matter what I did, the problem was not solved
I am more concerned that the graphics will not be damaged
But it is working
The strange thing is that when this happens nvidia
control panel
It closes. At first, I thought it was a problem with Nvidia
When I took a game and tested this graphic, I saw that it was working very well and I did not see anything related to Nvidia's black screen on the Internet.
The thing that draws me more to Intel graphics is that most people talk about the uhd 730 that the screen goes black, and when I looked carefully, I realized that the problem is with the intel uhd 730.
Even in Photoshop and the editing program, I saw that when you shake something, it draws a line
I'm going crazy, someone tell me this is a software problem and it can be solved please

Re:black screen intel uhd 730 randomly for 1-5 seconds

Jose_Intel — Thu, 21 Dec 2023 17:43:29 GMT

Hello @DEX_

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing issues with your system, we will be more than happy to assist you.

Please answer the following:

· Was it working before?

· Have you made any recent software change?

· Have you tried disabling Nvidia graphics to test only Intel graphics?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

Re:black screen intel uhd 730 randomly for 1-5 seconds

DeividA_Intel — Wed, 27 Dec 2023 06:58:58 GMT

Hello DEX_,

I am getting back to you because I would like to know if you had time to read the previous post and gather the information needed.

Let me know if you need further help.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:black screen intel uhd 730 randomly for 1-5 seconds

DEX_ — Wed, 27 Dec 2023 17:09:29 GMT

Hello, sorry I replied late
I did not make any software changes
And I installed this software that you said
Sorry for the late reply

🙏

Re:black screen intel uhd 730 randomly for 1-5 seconds

DeividA_Intel — Fri, 29 Dec 2023 20:08:53 GMT

Hello DEX_,

Thanks for your response. Based on your system information, I would like you to try the following:

1. Test the driver from Asus, these drivers are customized for your laptop.

Asus: https://www.asus.com/us/laptops/for-gaming/tuf-gaming/2021-asus-tuf-gaming-f15/helpdesk_download?model2Name=2021-ASUS-TUF-Gaming-F15

2. If those don't work, try the latest Intel drivers.

Intel: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

3. Was it working before?

4. Try disabling Nvidia graphics to test only Intel graphics.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:black screen intel uhd 730 randomly for 1-5 seconds

Jose_Intel — Wed, 03 Jan 2024 15:32:00 GMT

Hello DEX_

We hope you are doing fine.

Were you able to check the previous steps?

Let us know if you still need assistance.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:black screen intel uhd 730 randomly for 1-5 seconds

DEX_ — Wed, 03 Jan 2024 21:52:51 GMT

Hello
I did the steps you said, but I didn't get any results. I still see a few lines on the image like in the editing software and the weird thing I noticed is why when I go into task manager it says "intel uhd" for me. It always used to write the graphics type, but now it's incomplete

Re:black screen intel uhd 730 randomly for 1-5 seconds

Jose_Intel — Thu, 04 Jan 2024 19:19:36 GMT

Hello DEX_

Thank you for your reply.

We are sorry to hear that the issue is still there. Could you please confirm if your unit was working properly before?

Also, we would like to know if you completely disabled Nvidia graphics to test only the Intel UHD graphics?

Could you try a second display? Just to discard any physical damage.

Then, please generate and attach the Report from the Intel® Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:black screen intel uhd 730 randomly for 1-5 seconds

DEX_ — Thu, 04 Jan 2024 21:01:48 GMT

Hello
It didn't happen before, but now that I'm working, it happens several times and it's been about 2 months.
And to disconnect Nvidia, can you guide me how to do this?

Re:black screen intel uhd 730 randomly for 1-5 seconds

Jose_Intel — Fri, 05 Jan 2024 17:53:54 GMT

Hello DEX_

Thank you for the information.

For further assistance with the NVIDIA graphics, please contact NVIDIA Support. Then, get back to us with the results and the required report.

Best regards,

Jose B.

Intel Customer Support Technician

Re:black screen intel uhd 730 randomly for 1-5 seconds

Jose_Intel — Wed, 10 Jan 2024 17:08:07 GMT

Hello DEX_

We hope you are doing fine.

Were you able to check with NVIDIA?

Let us know if you still need assistance by attaching the report.

Best regards,

Jose B.

Intel Customer Support Technician

Re:black screen intel uhd 730 randomly for 1-5 seconds

Jose_Intel — Mon, 15 Jan 2024 16:55:14 GMT

Hello DEX_

We hope you are having a nice day.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jose B.

Intel Customer Support Technician.