topic Re:Intel Arc - Control Panel Not Working in Graphics

Intel Arc - Control Panel Not Working

filosov — Sat, 16 Dec 2023 19:32:32 GMT

After a clean install of driver im getting an error like this (error message is from event viewer) when launching the app. I mean when launching happens nothing, cursor turns to circle(loading) but happens nothing, i see only this log in event viewer:

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Faulting Application Name: ArcControlAssist.exe, Version: 1.74.5391.3, Timestamp: 0x656eee7a
Faulting module name: VCRUNTIME140.dll, version: 14.24.28127.4, timestamp: 0x5d8e68d2
Exception code: 0xc0000005
Error offset: 0x00000000000012de
Faulting process ID: 0x2104
Faulty application startup time: 0x01da3052f75215bc
Faulting application path: C:\Program Files\Intel\Intel Arc Control\ArcControlAssist.exe
Failed module path: C:\Program Files\Intel\Intel Arc Control\VCRUNTIME140.dll
Report ID: 897bc508-f5bc-4d83-94b0-741625c17fd0
Full name of the failing package:
Application code associated with the failing package:

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i did 2 times clean install all and igpu driver and dgpu driver, result is 0. What can i do?

What can i do ? My processor is 13980hx and i downloaded this igpu - https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Re:Intel Arc - Control Panel Not Working

DeividA_Intel — Tue, 19 Dec 2023 18:52:37 GMT

Hello filosov,

Thank you for posting on the Intel® communities. I understand that the Intel® Arc™ Control is not working after you installed the latest drivers.

In this case, you may need to uninstall the Intel® Arc™ Control and reinstall and do the same with the drivers, even though you have reinstalled the driver twice. You can follow the instructions from this article and let me know if the issue persists

Steps: https://www.intel.com/content/www/us/en/support/articles/000093729/graphics.html

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel Arc - Control Panel Not Working

DeividA_Intel — Fri, 22 Dec 2023 19:17:39 GMT

Hello filosov,

I am following up because I want to know if you were able to reinstall the tool and drivers, please let me know if the issue persists or if it is fixed now.

I will be waiting for your confirmation.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel Arc - Control Panel Not Working

DeividA_Intel — Wed, 27 Dec 2023 23:41:10 GMT

Hello filosov,

I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician