topic Re: can't update my graphics drivers in Graphics

can't update my graphics drivers

mwiinga — Tue, 02 Jan 2024 14:27:59 GMT

my driver installer closes evrytime it finshes extractiing and the splash screen pops up but immediatly closes after that, i've tried different version and even tried to roll back my driver but nothing seems to work. i downloaded it straight from the intel store but i'm not sure what to do now.

Re: can't update my graphics drivers

AlHill — Tue, 02 Jan 2024 14:42:58 GMT

And what graphics are we talking about? Provide your processor model number and OS.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: can't update my graphics drivers

mwiinga — Wed, 03 Jan 2024 17:44:03 GMT

it's UHD grpahics for an i3 11th gen processor (115G

Re:can't update my graphics drivers

Alberto_R_Intel — Mon, 08 Jan 2024 18:18:22 GMT

Hello mwiinga, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

Based on the information shown in the SSU document, we can confirm that the graphics driver version currently installed on your machine is 31.0.101.4887.

For this scenario, it is important to mention that we always e recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked on HP's website and actually, there are no drivers for Windows* 11. Which means HP has not validated Windows* 11 as a supported operating system for your device:

https://support.hp.com/id-en/drivers/hp-14s-laptop-pc/2100018106

The latest Intel® graphics driver version we have available is 31.0.101.5084. For testing purposes, you can try a clean installation of that driver following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=1115g4

We also recommend to get in contact directly with HP support to make sure the latest BIOS version is currently installed on your machine or if necessary, to gather the instructions on how to update it. Also, to verify if Windows *11 is supported by your equipment:

https://support.hp.com/us-en

Regards,

Albert R.

Intel Customer Support Technician

Re:can't update my graphics drivers

Alberto_R_Intel — Fri, 12 Jan 2024 18:32:22 GMT

Hello mwiinga, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:can't update my graphics drivers

Alberto_R_Intel — Thu, 18 Jan 2024 19:27:34 GMT

Hello mwiinga, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician