topic Re:Driver installation issue in Graphics

Driver installation issue

Fhyyy — Sun, 24 Dec 2023 23:54:33 GMT

I just bought an arc a750 two days ago. I used ddu to uninstall previous driver, I even clean install windows 11 but nothing works.When I try to install GPU drivers it crashes. Device manager also doesn't show my gpu, when i removed the gpu , UHD730 can update driver properly and my pc runs properly

Pc spec

CPU - Intel I5- 11400

MOBO - Asrock b560m steel legend

Ram - 8×2 pny 3200mhz

SSD - 250GB HP EX900

PSU - Corsair CV550

Re:Driver installation issue

Andres_Intel — Mon, 25 Dec 2023 18:48:54 GMT

Hello Fhyyy,

Thank you for posting on the Intel®️ communities. I will be glad to help you. Since the driver installation of the Intel® Arc™ A750 Graphics crashes, to better understand the issue, please answer the following questions:

Is the graphics card an Intel Branded Card or is it of another brand?
Is there an error message when trying to install the driver? If so, take a screenshot of it.
Are you installing the drivers manually, with Intel® Driver & Support Assistant or Intel® Arc™ Control Software?
To know your system environment, run and attach the Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:Driver installation issue

Andres_Intel — Thu, 28 Dec 2023 17:18:34 GMT

Hello Fhyyy,

Were you able to run the Intel® SSU to check your hardware and software information?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Driver installation issue

Andres_Intel — Wed, 03 Jan 2024 17:13:14 GMT

Hello Fhyyy,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician