topic 4K resolution in Graphics https://community.intel.com/t5/Graphics/4K-resolution/m-p/1560892#M127033 <P>Hi,</P><P>i bought a new laptop a few weeks ago, asus expertbook running&nbsp;12th Gen Intel(R) Core(TM) i5-1235U. with the default intel iris xe gpu.&nbsp;</P><P>the max screen resolution capability is 1920*1080. i have a separate pc monitor PHL 288E2 that can run 4k display, and for some reason i can't seem to change the resolution to a higher resolution than 1920*1080.&nbsp;</P><P>I've already tried downloading and installing drivers for the intel iris xe gpu, drivers for the monitor itself. and i've also tried switching between a few HDMI cables (2.0 and above).</P><P>the thing is i can see in intel's graphic command center that the device is compatible for 4k display but the wanted 3840*2160 option just doesn't appear in the windows system settings.&nbsp;</P><P>please see the attached screenshots from intel's graphic command center.&nbsp;</P><P>i would love any advise on how to solve this issue.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dizexx_0-1704729717986.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50072i767032DB55CFBF60/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="dizexx_0-1704729717986.png" alt="dizexx_0-1704729717986.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dizexx_1-1704729733840.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50073i7445F90A38B1BF53/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="dizexx_1-1704729733840.png" alt="dizexx_1-1704729733840.png" /></span></P><P>&nbsp;</P> Mon, 08 Jan 2024 16:07:31 GMT dizexx 2024-01-08T16:07:31Z 4K resolution https://community.intel.com/t5/Graphics/4K-resolution/m-p/1560892#M127033 <P>Hi,</P><P>i bought a new laptop a few weeks ago, asus expertbook running&nbsp;12th Gen Intel(R) Core(TM) i5-1235U. with the default intel iris xe gpu.&nbsp;</P><P>the max screen resolution capability is 1920*1080. i have a separate pc monitor PHL 288E2 that can run 4k display, and for some reason i can't seem to change the resolution to a higher resolution than 1920*1080.&nbsp;</P><P>I've already tried downloading and installing drivers for the intel iris xe gpu, drivers for the monitor itself. and i've also tried switching between a few HDMI cables (2.0 and above).</P><P>the thing is i can see in intel's graphic command center that the device is compatible for 4k display but the wanted 3840*2160 option just doesn't appear in the windows system settings.&nbsp;</P><P>please see the attached screenshots from intel's graphic command center.&nbsp;</P><P>i would love any advise on how to solve this issue.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dizexx_0-1704729717986.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50072i767032DB55CFBF60/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="dizexx_0-1704729717986.png" alt="dizexx_0-1704729717986.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dizexx_1-1704729733840.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50073i7445F90A38B1BF53/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="dizexx_1-1704729733840.png" alt="dizexx_1-1704729733840.png" /></span></P><P>&nbsp;</P> Mon, 08 Jan 2024 16:07:31 GMT https://community.intel.com/t5/Graphics/4K-resolution/m-p/1560892#M127033 dizexx 2024-01-08T16:07:31Z Re: 4K resolution https://community.intel.com/t5/Graphics/4K-resolution/m-p/1560960#M127046 <P>As you can see here, the 12th Gen Intel Core U-series processor basically features an HDMI 2.0b interface (18 Gbps bandwidth).</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="MUC_0-1704745082503.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50084iC7E51070987A8E4C/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_0-1704745082503.png" alt="MUC_0-1704745082503.png" /></span></P><P>&nbsp;</P><P>According to <A href="https://www.asus.com/laptops/for-work/expertbook/expertbook-b1-b1500-12th-gen-intel/techspec/" target="_blank">ASUS’ specifications</A>, the HDMI port on this particular laptop is only version 1.4 (9 Gbps):</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MUC_1-1704745127449.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50085i89F68614CB6618C2/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_1-1704745127449.png" alt="MUC_1-1704745127449.png" /></span></P><P>&nbsp;</P><P>Although this would theoretically also enable 4K, the common reality is that with HDMI 1.4 the resolution is limited to 1080p Full HD. Philips E-line 288E2 monitor also features a DisplayPort connector.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MUC_2-1704745164023.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50086iE7A7DD32F0DD13D6/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_2-1704745164023.png" alt="MUC_2-1704745164023.png" /></span></P><P>&nbsp;</P><P>The recommendation would therefore be to connect the monitor via an USB-C/Thunderbolt &gt; DisplayPort cable (<A href="https://zeskit.com/products/maya%E2%84%A2-8k-bi-directional-usb-c-to-displayport-cable-dp-1-4" target="_blank">example</A>).</P><P>If you prefer HDMI to eventually connect the laptop to a 4K TV, I can recommend this solution:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="MUC_3-1704745204001.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50087i2B94707E09742CA4/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_3-1704745204001.png" alt="MUC_3-1704745204001.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MUC_4-1704745224790.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50088i655F5A76170A4EBC/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_4-1704745224790.png" alt="MUC_4-1704745224790.png" /></span></P><P>&nbsp;</P><TABLE width="879"><TBODY><TR><TD width="228.979px" height="32px"><P><STRONG>Product</STRONG></P></TD><TD width="210.208px" height="32px"><P><STRONG>Connection</STRONG></P></TD><TD width="104.5px" height="32px"><P><STRONG>Chip Type</STRONG></P></TD><TD width="170.51px" height="32px"><P><STRONG>Current Firmware</STRONG></P></TD><TD width="164.135px" height="32px"><P>&nbsp;</P></TD></TR><TR><TD width="228.979px" height="32px"><P><A href="https://www.cablematters.com/pc-1372-124-usb-c-to-8k-hdmi-cable.aspx" target="_blank">Cable Matters 201362-A</A></P></TD><TD width="210.208px" height="32px"><P>USB-C &gt; HDMI 2.1 FRL</P></TD><TD width="104.5px" height="32px"><P>VMM7100</P></TD><TD width="170.51px" height="32px"><P>7.02.120</P></TD><TD width="164.135px" height="32px"><P><A href="https://kb.cablematters.com/index.php?View=entry&amp;EntryID=161" target="_blank">Firmware Update</A></P></TD></TR></TBODY></TABLE><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="MUC_5-1704745281094.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/50089iC43F758343C27FA4/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_5-1704745281094.png" alt="MUC_5-1704745281094.png" /></span></P><P>&nbsp;</P><P>This cable&nbsp;contains the Synaptics VMM7100 protocol converter chip. It can provide&nbsp;4K @ 120Hz HDR&nbsp;10-bit Color Depth on HDMI connector site by transforming DisplayPort HBR3 video and audio including Dolby Atmos/DTS:X signaling to HDMI Fixed Rate Link (FRL) 40 Gbps suitable for modern HDMI 2.1 TV sets.&nbsp;Please note that this product may arrive with older firmware than mentioned. If it is not working correctly, a firmware update can be done through Microsoft Windows when the product is plugged. Cable Matters provide updates on their website.</P> Mon, 08 Jan 2024 20:29:16 GMT https://community.intel.com/t5/Graphics/4K-resolution/m-p/1560960#M127046 MUC 2024-01-08T20:29:16Z