topic Re: NUC8i7HVK graphics driver link is broken (access denied) in Graphics

NUC8i7HVK graphics driver link is broken (access denied)

Intenog — Wed, 24 Jan 2024 01:11:35 GMT

Hi Intel,

Can you please look into the driver link at this page or tell me where to get the latest graphics driver for the NUC8i7HVK:
https://www.intel.com/content/www/us/en/download/19269/648069/radeon-rx-vega-m-graphics-driver-for-windows-10-64-bit-for-nuc8i7hnk-nuc8i7hvk.html

After clicking the download link, accepting terms and conditions, the link itself says access denied. I.e.

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

Re: NUC8i7HVK graphics driver link is broken (access denied)

LeonWaksman — Wed, 24 Jan 2024 09:41:13 GMT

Hi @Intenog

You are not the first asking for Hades Canyon support. You may download the Radeon Driver from the link in my post here.

In my other post you may find link to your NUC in Asus Download Center (but also here the Radeon Driver is missing).

Hope this is helping

Leon

Re: NUC8i7HVK graphics driver link is broken (access denied)

Senkuchan — Wed, 24 Jan 2024 13:14:36 GMT

Some links may not work properly because of the transition. If you need more help, please reach out to asus technical support, as they have taken over the Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems since January 16, 2024.

You can find more information on the following links:

https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html

https://www.asus.com/us/support/FAQ/1051445

Re:NUC8i7HVK graphics driver link is broken (access denied)

ACarmona_Intel — Mon, 29 Jan 2024 21:10:44 GMT

Hello Intenog,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with your NUC8i7HVK graphics driver as the link is broken or unable to be accessed.

We just wanted to inform you that customer support services for Intel® NUC products have transitioned to ASUS as of January 16, 2024.

In regards to that, technical and warranty support for Intel’s NUC 7 through NUC 13 systems has transitioned to ASUS as of January 16, 2024. All other product support remains with Intel. Please visit the Intel Newsroom for details.

Here's how you may contact ASUS:

Contact information for ASUS starting January 16, 2024:

ASUS NUC Sales Contact: https://www.connect.asus.com/NUC_Contact_Sales
ASUS Official Support Site: https://www.asus.com/support
Regional hotline number: https://www.asus.com/support/nuc_service
Online support and service: https://www.asus.com/support/Product/ContactUs/Services/questionform

For more information on customer support services for Intel® NUC products that have transitioned to ASUS as of January 16, 2024, you may check out this link:

https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician