topic Re:Intel Arc A770 not support C&C General in Graphics

Intel Arc A770 not support C&C General

Beaver_Bimmer — Tue, 23 Jan 2024 13:49:34 GMT

Hi any fix possible thanks

Re:Intel Arc A770 not support C&C General

Catulpos_Intel — Fri, 26 Jan 2024 07:59:32 GMT

Thank you for posting in Intel Communities.

I understand that you are looking for a possible fix to your issue but for us to provide you an accurate recommendation, could you kindly provide further details regarding your issue?

Are you pertaining to a game Command and Conquer General?
If yes, could you kindly provide further information on the issue you experienced on this game when using Intel Arc graphics card?

We look forward to your response. Have a wonderful day!

Best regards,

Catulpos_Intel

Intel Customer Support Technician

Re: Re:Intel Arc A770 not support C&C General

Beaver_Bimmer — Fri, 26 Jan 2024 18:03:10 GMT

Dear Intel

Yes it is Command and Conquer General. I tried to launch the game but it said my hardware does not meet the minimum requirements. and my Nvidia GTX750 is working just fine.

My current VGA Asrock Intel A770

Re:Intel Arc A770 not support C&C General

Catulpos_Intel — Tue, 30 Jan 2024 03:19:55 GMT

Hello Beaver_Bimmer,

Thank you for providing that clarification. For us to effectively assist you and provide you with an accurate recommendation, please provide the following information.

Is the game working normally before?
Any recent software and hardware change made on the system before the issue happened?
When did you first experience this issue?
Have you tried to contact the game developer about this error message?
You mentioned that your Nvidia GTX750 is working fine, does this mean that the game command and conquer general is working fine on this Graphics card?
What are the steps you’ve done to troubleshoot the issue?
Please provide the SSU logs of your unit so we could thoroughly check on it. For your complete guide, you can check out this article, How to get the Intel® System Support Utility Logs on Windows*, and attach the txt file when you reply.

I also look up the system requirements of the game Command and Conquer General and found that your GPU (ASRock Intel Arc A770) is compatible with the game. You can check out the link below for your complete reference.

Link: https://gamesystemrequirements.com/game/command-and-conquer-generals

Looking forward for your response.

Best regards,

Catulpos_Intel

Intel Customer Support Technician

Re:Intel Arc A770 not support C&C General

Catulpos_Intel — Fri, 02 Feb 2024 05:25:07 GMT

Hello Beaver_Bimmer,

I just want to check if you were able to view the previous post. Please let us know if you need more time to provide the requested information or might need further assistance.

Thank you and have a nice day ahead!

Best regards,

JCatulpos

Intel Customer Support Technician

Re:Intel Arc A770 not support C&C General

Catulpos_Intel — Wed, 07 Feb 2024 08:24:18 GMT

Hello Beaver_Bimmer,

Since we have not received any response from you, we will now go ahead and close this query. If you need additional information, please create a new one as this thread will no longer be monitored.

Thank you for understanding and have a nice day!

Best regards,

JCatulpos

Intel Customer Support Technician