topic Re: Intel HD 4000 and FFXI in Graphics

Intel HD 4000 and FFXI

idata — Tue, 13 Nov 2012 22:40:58 GMT

Hello,

after installing the drivers update through windows update and successively through the intel site (9.17.10.2875) using the driver update utility the game fonts were pixelated and the characters were not visible anymore.

Had to revert to v8 (8.15.10.2761) drivers.

CPU: Intel Core i7 3770K

OS: W7 64

Re: Intel HD 4000 and FFXI

NICHOLAS_F_Intel — Wed, 14 Nov 2012 17:17:26 GMT

Hi giuliano,

I have some questions about this issue if you don't mind;

-Are you running a laptop or a desktop?

-What make/model is your system?

-Have you tested this on the 2867 drivers we have on the website?

-Can you provide a before/after screenshot of this issue?

-Can you also provide a screenshot of your in-game graphics settings?

Thank you,

-Nic

Re: Intel HD 4000 and FFXI

idata — Wed, 14 Nov 2012 20:19:31 GMT

Hi nic,

the system is a custom built desktop (http://speccy.piriform.com/results/x1Yrxy66MXrmLaLqzKY7KMZ snapshot)

I have just tested the 2867 and gives the same issue.

The screenshots are available at https://www.dropbox.com/sh/7mvt82lc5ygltm8/V_S_b8WXBu/intel https://www.dropbox.com/sh/7mvt82lc5ygltm8/V_S_b8WXBu/intel

In each folder, the first 2 screenshots show a different font rendering while the 3rd one is the character selection screen.

The 9.17.10.2867 folder's last pic is a zoom out of the "character".

FFXI uses an external application to set the settings. The relative screenshots are in the ffxi folder that you can find at the link above.

Feel free to ask any other question that may help you investigating this issue.

Thank you.

Re: Intel HD 4000 and FFXI

NICHOLAS_F_Intel — Fri, 16 Nov 2012 18:49:24 GMT

Thank you for providing all that information for me giuliano! I've forwarded this to the proper folks to take a look at, and I'll let you know what happens with it.

-Nic

Re: Intel HD 4000 and FFXI

idata — Sat, 24 Nov 2012 07:45:41 GMT

Having similar issues, long time Final Fantasy XI players, its a Lenovo PC desktop, would hate to have to return system but it may come to that, hopefully you guys can offer some help.

Re: Intel HD 4000 and FFXI

NICHOLAS_F_Intel — Thu, 29 Nov 2012 00:26:34 GMT

Just an update on the situation here;

I'm attempting to test your problem, but it's been a bit of a challenge getting a copy of the game, getting it working, and being able to log into it (I'm still attempting to get the last part figured out!)

If/when I'm able to get into the game and reproduce this issue for myself, I'll be able to submit a report for it and hopefully raise some flags for our developer folks.

I'll let you know if anything happens!

-Nic

Re: Intel HD 4000 and FFXI

idata — Sat, 01 Dec 2012 21:25:12 GMT

I am having the same issue with the Intel HD 4000. Is there any news on a update coming out for the device?

Re: Intel HD 4000 and FFXI

idata — Wed, 05 Dec 2012 10:43:28 GMT

Having the same issues. This was an incredible disappointment. Waited years to play FFXI on the go with a fancy new laptop. This is my first experience with an Intel graphics card, so I'm hoping for a quick solution.

Re: Intel HD 4000 and FFXI

idata — Sat, 22 Dec 2012 01:04:46 GMT

hello nic,

are there any news? were you able to login?

Re: Intel HD 4000 and FFXI

NICHOLAS_F_Intel — Thu, 27 Dec 2012 23:23:05 GMT

Hi giuliano,

Sorry for the delay. After getting access to the game I had to go through a lot of work to get the trial account working.. not to mention I needed both an SE* account as well as a POL* one..

Long story short though, I was able to see the issues you are referring to on both HD 4000 as well as HD 3000. I'll let you know if/when a fix is provided. Thanks again for keeping up with this

-Nic

Re: Intel HD 4000 and FFXI

idata — Fri, 28 Dec 2012 07:55:42 GMT

Nic -

I have the issue start only after I "upgraded" from windows 7 to windows 8 on my laptap .

I have HD 3000. Patiently waiting for a solution.

Ty.

Re: Intel HD 4000 and FFXI

idata — Mon, 07 Jan 2013 01:19:18 GMT

I'm having the same problems. did anyone find a solution yet?

Re: Intel HD 4000 and FFXI

idata — Thu, 17 Jan 2013 21:15:08 GMT

Nic -

I am having the same problem running FFXI on my laptop using the Intel HD 4000 graphics driver. While using the pre-installed driver as well as the updated driver I run into the missing character model issue running the game. One workaround that I have had success with was changing the video card driver to another that I'm assuming is packaged with the driver or a very basic driver that comes with the operating system. If you go to the device manager , right click the graphics adapter, update driver software, browse my computer for driver software, select let me pick a driver from my pc, then select the driver with words in parenthesis FFXI will run after a system restart. Mine says "Intel(R) HD Graphics 4000(Microsoft Corporation - WDDM 1.2)." This is just a workaround for FFXI though, other games like Minecraft will not run if you are not using the current driver. I hope this helps provide direction for a new driver that will work properly with the game, it would be nice to play without restarting my pc before and after. Thank you.

Re: Intel HD 4000 and FFXI

NICHOLAS_F_Intel — Fri, 18 Jan 2013 00:02:04 GMT

Thanks for the suggestion Darrell. As always, I'll let you all know when the solution is available! If anyone else in this thread experiencing the issue wants to give Darrell's suggestion a try (my 2nd trial account has also expired!), please report back if you have any success with it .

Thanks again,

-Nic

Re: Intel HD 4000 and FFXI

idata — Sat, 19 Jan 2013 19:12:21 GMT

temporary solution is...

HD4000+Win7:

use old driver v8.15.10.2761

http://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&changeLang=true&DwnldId=20758 http://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&changeLang=true&DwnldId=20758

HD4000+Win8:

manually revert to pre-installed driver v9.17.10.2768

Intel(R) HD Graphics 4000(Microsoft Corporation - WDDM 1.2)

Laptop with Nvidia Optimus:

go into the Nvidia control panel, click "Manage 3D settings", Under "Preferred graphics processor"

change it from "Auto-Select" to "High-Performance NVIDIA Processor".

Otherwise, customize only "Playonline" to "High-Performance NVIDIA Processor"

Re: Intel HD 4000 and FFXI

idata — Thu, 31 Jan 2013 22:10:09 GMT

I have the same issue as the OP,

When using the older Driver my Character models are displayed, However the newer one stops the character models displaying.

The other thing that adds to my annoyance is when i do use the old graphics driver (which would be perfectly fine for me if this didnt happen) i get an Error; " Display driver igfx stopped responding and has successfully recovered." which then makes ffxi crash.

this only happens every few hours but is a big annoyance.

I would be happy to just use the old driver permanently if this Error didnt make the game windows crash.

Also if Nic needed a SE/POL character that is payed for to use to help Intel fix this i would be happy to hand over some information for you to use one of my characters.

Please leave me a message if you wish and i will get the information to you.

Re: Intel HD 4000 and FFXI

idata — Mon, 04 Feb 2013 09:03:07 GMT

I'm also having the same trouble in FFXI. I can not see my toon every time I log in to play. All I see is their names on top. I run HD3000. I will also put my system specs! Please help!

Re: Intel HD 4000 and FFXI

idata — Wed, 20 Feb 2013 17:05:34 GMT

Hello there. I had the same issue on my laptop (Positivo BGH Ultrabook, Win 7 Home Premium 64, Core I3, HD 3000) and downgrading the driver to 8.15.10.2761 made all modes visible) Is there any solution yet to use the lastest driver? Thanks

Re: Intel HD 4000 and FFXI

idata — Tue, 26 Feb 2013 13:58:34 GMT

Same issue here... cant use updated drivers or no characters display

Re: Intel HD 4000 and FFXI

idata — Wed, 27 Feb 2013 03:52:26 GMT

hello, I am having issues with final fantasy 11 using the

gigabyte ga-h61m-ds2h 1155 with intel hd 2000

I also tried to install a geforce gtx 8600 gts but nvidia, pc wizard and going through my pc display nothing shows it is even connected, I have taken the computer apart several times and put it back together, I know it has nothing to do with lose connections at this time and I know the gtx 8600 gts works because I placed it into another computer to see if it was working and it is.

I have seen in several places that you can roll back the driver for a temp fix with ffxi, but I can not find the driver 8.15.10.2761 for windows 7 ultimate 64 bit system that is designed for my motherboard.