Samsung Monitor Issue

RM14 — Tue, 13 Feb 2024 22:44:23 GMT

I'm currently running Windows 11 on the Intel NUC7i7DNHE with all the latest updates from both Microsoft and Intel. I recently bought the Samsung Odyssey CRG9 49" curved monitor. Ever since I have started using this monitor, my bluetooth keyboard randomly just stops working. Also when booting up the system, the display does not work. The only way I get the display to work is to follow this process:

1. Shutdown the NUC and Monitor

2. Unplug HDMI cable from NUC

3. Turn NUC on and wait until it fully boots.

4. Plug HDMI cable back into NUC

5. Power monitor on

If I do not follow that EXACT process, I never get any type of display on the monitor. If I plug my old monitor back in, no issues at all.......

Re:Samsung Monitor Issue

RamyerM_Intel — Fri, 16 Feb 2024 07:15:38 GMT

Hello RM14.

Thank you for posting in our community.

I'm sorry to hear that you are having display issues about the NUC7i7DNHE. However, I want to let you know that Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024.

You may visit this link to know more about the transition: https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html#:~:text=General%20Information%3A,product%20support%20remains%20with%20Intel.

As such, we highly recommend contacting Asus by using this link: https://www.asus.com/support

Ramyer M.

Intel Customer Support Technician

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Samsung Monitor Issue

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