topic The HD 520 cannot use 2k resolution in Graphics https://community.intel.com/t5/Graphics/The-HD-520-cannot-use-2k-resolution/m-p/1575102#M128690 <P>My monitor supports 2k resolution, but the options can not be seen, using the HDMI interface of the notebook DP connected to the monitor, the latest graphics card driver installed on the official intel website can not solve this problem. And I can not find the custommodeapp.exe file in windows/system32, how to solve it?</P> Sun, 25 Feb 2024 03:01:38 GMT LIBO 2024-02-25T03:01:38Z The HD 520 cannot use 2k resolution https://community.intel.com/t5/Graphics/The-HD-520-cannot-use-2k-resolution/m-p/1575102#M128690 <P>My monitor supports 2k resolution, but the options can not be seen, using the HDMI interface of the notebook DP connected to the monitor, the latest graphics card driver installed on the official intel website can not solve this problem. And I can not find the custommodeapp.exe file in windows/system32, how to solve it?</P> Sun, 25 Feb 2024 03:01:38 GMT https://community.intel.com/t5/Graphics/The-HD-520-cannot-use-2k-resolution/m-p/1575102#M128690 LIBO 2024-02-25T03:01:38Z Re:The HD 520 cannot use 2k resolution https://community.intel.com/t5/Graphics/The-HD-520-cannot-use-2k-resolution/m-p/1575672#M128751 <P>Hello LIBO,</P><P><BR /></P><P>Thank you for posting in the Intel® Communities Support.</P><P><BR /></P><P>Unfortunately, the interactive technical support for Intel® Core™ i7-6500U Processor and the Intel® HD Graphics 520 is already at End of Interactive Support(EOIS) and has been discontinued. Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request or reach out to your system manufacturer (HP) for further assistance. Thank you for understanding. </P><P><BR /></P><P><BR /></P><P><BR /></P><P>Best regards,</P><P>Jay B.</P><BR /> Tue, 27 Feb 2024 05:19:34 GMT https://community.intel.com/t5/Graphics/The-HD-520-cannot-use-2k-resolution/m-p/1575672#M128751 JayB_Intel 2024-02-27T05:19:34Z