topic Re: GPU in Graphics

GPU

Zander1 — Sat, 02 Mar 2024 09:01:12 GMT

I have a Lenovo T14s core i5 vPro 10th gen Laptop with a Intel UHD graphic Card, when i want to play Call of Duty: Modern Warfare III, it gives me a error on the launch screen stating that my GPU is out of date, i have downloaded and update my drives but still gives me error when i launch the game. what can i do please help

Re: GPU

Senkuchan — Mon, 04 Mar 2024 13:14:43 GMT

How did you update the graphics driver? The version you have appears to be old. Also, share the ssu logs of your computer to check your system specifications. You can follow this link for the instructions on how to get them: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Re: GPU

Zander1 — Mon, 04 Mar 2024 14:32:35 GMT

I updated my drivers directly from the Intel site. according to the site all my drivers are up to date

Re: GPU

Senkuchan — Mon, 04 Mar 2024 14:40:37 GMT

It seems your graphics driver is outdated. Try manually updating the graphics driver using this link: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

Re: GPU

Zander1 — Mon, 04 Mar 2024 16:04:10 GMT

i have installed the new drivers but yet it still tells me that my GPU is out of date when i try to launch Call of Duty

Re: GPU

Senkuchan — Mon, 04 Mar 2024 17:11:53 GMT

I have reviewed the ssu logs you sent and the version is not updated. If that is the situation, do a clean installation of the graphics driver and then reinstall the graphics driver. You can use this link for the steps on how to do it: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Re: GPU

Zander1 — Tue, 05 Mar 2024 12:40:19 GMT

i have done every step mentioned and done the clean installation but still when i open Call of Duty it gives me the exact same error message when i try and launch it

Re: GPU

Senkuchan — Sat, 09 Mar 2024 16:15:51 GMT

I have reviewed the logs once again, and I can see that there are two driver versions available - 31.0.101.2127 and 31.0.101.2114. Verify which driver version you can see under the device manager display adapter. Here is a link that can help you in checking it: https://www.intel.com/content/www/us/en/support/articles/000005589/graphics.html. This situation seems quite unusual.

Moreover, here's the link of the article I found: https://www.intel.com/content/www/us/en/support/articles/000093457/graphics.html

Incase the issue is still the same, I suggest contacting Activision Support.

Re: GPU

Senkuchan — Sun, 10 Mar 2024 08:21:58 GMT