topic Re:Graphics Driver Update Failure in Graphics

Graphics Driver Update Failure

deejayehn — Thu, 29 Feb 2024 10:08:18 GMT

@ACarmona_Intel

Re: Graphics Driver Update Failure

deejayehn — Thu, 29 Feb 2024 10:29:37 GMT

my issue? This is my issue...the graphics don't work

Re:Graphics Driver Update Failure

ACarmona_Intel — Tue, 05 Mar 2024 02:41:49 GMT

Hello Deejayehn,

Thank you for posting in our communities.

Please provide the following details so we can further isolate the issue and provide you with a solution:

When did the issue start, and was your system working fine before?
Does the issue only happen in a specific game or app?
Have you made any changes to the system that might cause the issue?
Is it possible that you can share with us a video of the issue that we are having?
Please generate an SSU report to help me further analyse important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article. How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Graphics Driver Update Failure

deejayehn — Tue, 05 Mar 2024 09:42:54 GMT

It has been an issue for a few months now. I make digital art. When I try to transfer my files to my external flash drive, most of the files will transfer without any problems, but, probably around 10 to 15% of them will glitch (like the image above) for some weird reason. It has to be a graphics issue. I'm not a computer wizard. This laptop is fairly old and will need to be replaced soon, but, it would be nice to still be able to use this as long as possible.

I'm not able to update the graphics driver.

Re:Graphics Driver Update Failure

ACarmona_Intel — Fri, 08 Mar 2024 05:09:33 GMT

Hello Deejayehn,

Thank you so much for the response.

I understand that the issue that we have is important for you to get fix, and I would try my best to help you with that. However, I will need your SSU.txt file in order to review your system details and start my research on our issue, so I may be able to provide you with a solution.

Here's the link on how to generate your SSU file. After generating, please share that SSU text file with me.

How to get the Intel® System Support Utility Logs on Windows*

By the way, does the issue only happen when you try to transfer your files to your external hard drive?

I look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Graphics Driver Update Failure

ACarmona_Intel — Thu, 14 Mar 2024 05:47:03 GMT

Hello Deejayehn,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Graphics Driver Update Failure

ACarmona_Intel — Tue, 19 Mar 2024 05:44:15 GMT

Hello Deejayehn,

We are checking in with you on the graphics driver issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Graphics Driver Update Failure

ACarmona_Intel — Tue, 19 Mar 2024 05:47:20 GMT

Hello Deejayehn,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician