topic DirectX 12 problem in Graphics

DirectX 12 problem

Polak_Slovak — Sun, 10 Mar 2024 09:17:10 GMT

Hello today I was playing fortnite with DirectX 12 render type, and when I decided to play the last of us part 1 It said "incompatible graphics card use card that support dx12.0 or higher" but when I checked hd 630 graphics API it said it support dx12_1

Re:DirectX 12 problem

RamyerM_Intel — Tue, 12 Mar 2024 09:28:50 GMT

Hello Polak_Slovak,

Just so we can be more familiar with your system, please share with us your SSU logs. You may download it at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. Also, are you able to play the Last of Us part 1 before with your current setup? If so, are there any changes you have made before this occurred?

Ramyer M.

Intel Customer Support Technician

Re: Re:DirectX 12 problem

Polak_Slovak — Tue, 12 Mar 2024 15:48:35 GMT

here's my pc specs and no i wasn't able to play the last of us part 1 before because of the dx12 error

Re: Re:DirectX 12 problem

Polak_Slovak — Thu, 14 Mar 2024 06:31:30 GMT

I tried updating drivers but didn't work too

Re:DirectX 12 problem

RamyerM_Intel — Thu, 14 Mar 2024 08:17:38 GMT

Hello Polak_Slovak,

I noticed you are using an Original Equipment Manufacturer Device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. I did notice however upon researching that the game the last of us require discrete graphics card for its minimum system requirements. You may check it at this link:https://store.steampowered.com/app/1888930/The_Last_of_Us_Part_I/.

I highly recommend reaching out to your place of purchase for the possibility of adding a discrete graphics card in your system so you could meet it's minimum system requirements. You may reach out to them at this link:

https://support.ts.fujitsu.com/IndexDownload.asp?lng=DE&SoftwareGUID=6C7375E9-67D1-4D4B-8FF6-0FC767FC1DEA

Ramyer M.

Intel Customer Support Technician