topic Re:Intel UHD Graphics 630 freezing in Graphics

Intel UHD Graphics 630 freezing

DanKonieczko — Tue, 20 Feb 2024 20:52:29 GMT

I have a DELL XPS 15 9500 (Running Windows 11 Version 22H2). Yesterday -and for no reason- after I started my laptop, the screen of my computer was freezing whenever I move the mouse. I didn't install any updates or drivers or anything. After I uninstalled "Intel UHD Graphics 630" driver and left only "NVIDIA GeForce GTX 1650" working, my laptop started to work fine. Unfortunately, it is not the same quality as before and I can not change the brightness nor the screen resolution, etc... I tried a reset of the computer but it didn't help either. My laptop used to work fine with both Intel and NVIDIA but I don't know what exactly happened nor how to fix that and I need my laptop for studies.

I would appreciate any help in that regard. Thank you so much!

Dan

Re: Intel UHD Graphics 630 freezing

MUC — Tue, 20 Feb 2024 21:12:56 GMT

Please download and reinstall the Dell specific driver for your device here:

Intel UHD 630, Dell XPS 15 9500, 30.0.101.1404, A06

This is a large file. Depending on your connection speed, downloading may take some time.

Re: Intel UHD Graphics 630 freezing

DanKonieczko — Wed, 21 Feb 2024 00:12:01 GMT

That didn't work

Re: Intel UHD Graphics 630 freezing

DanKonieczko — Wed, 21 Feb 2024 00:14:28 GMT

this is what the event viewer shows

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 1a8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22631
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20240220-1809.dmp
\\?\C:\Windows\SystemTemp\WER-1788812-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.377dbbd1-c563-416c-b29f-824a4fdc9739.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a8_8262f2184bdeb15d7169c2b16eccc7d3c1cae859_00000000_cab_a0684afb-4b0e-4bb8-bc37-f1a00ac95be5\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240218_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.75cd615b-7620-4815-a043-127e2152cb4b.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a8_8262f2184bdeb15d7169c2b16eccc7d3c1cae859_00000000_cab_a0684afb-4b0e-4bb8-bc37-f1a00ac95be5\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.efd490df-e817-45fa-9423-2ff9eb60bb41.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.51444220-356d-4d88-97f2-ca2618038c22.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.39478c25-e39f-4004-972b-536a9744448d.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9c3744c6-dd09-4faf-bfef-9e2f8e004d4d.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a8_8262f2184bdeb15d7169c2b16eccc7d3c1cae859_00000000_cab_a0684afb-4b0e-4bb8-bc37-f1a00ac95be5

Analysis symbol:
Rechecking for solution: 0
Report Id: a0684afb-4b0e-4bb8-bc37-f1a00ac95be5
Report Status: 100
Hashed bucket:

Re:Intel UHD Graphics 630 freezing

ACarmona_Intel — Mon, 11 Mar 2024 04:30:14 GMT

Hello DanKonieczko,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel UHD Graphics 630 freezing

ACarmona_Intel — Thu, 14 Mar 2024 05:49:57 GMT

Hello DanKonieczko,

We are checking in with you to see if you already have your SSU, so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel UHD Graphics 630 freezing

ACarmona_Intel — Tue, 19 Mar 2024 05:38:28 GMT

Hello DanKonieczko,

We are checking in with you on freezing issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel UHD Graphics 630 freezing

ACarmona_Intel — Tue, 19 Mar 2024 05:50:36 GMT

Hello DanKonieczko,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician