topic Re: Sorry, something went wrong while trying to scan. in Graphics

Sorry, something went wrong while trying to scan.

dsa44 — Wed, 31 Jan 2024 11:31:37 GMT

When I use DSA I get the following message ''Sorry, something went wrong while trying to scan.'' I've tried uninstalling. Clearing browser cache. Switching browsers. Please help.

Re: Sorry, something went wrong while trying to scan.

LeonWaksman — Wed, 31 Jan 2024 20:42:03 GMT

1. Download IDSA Uninstaller and uninstall the IDSA.

2. Download the latest version of Intel® Driver & Support Assistant. and check.

Leon

Re: Sorry, something went wrong while trying to scan.

dsa44 — Tue, 06 Feb 2024 08:13:05 GMT

Problem persists.

Re: Sorry, something went wrong while trying to scan.

dsa44 — Sun, 25 Feb 2024 16:57:28 GMT

Why did you mark it as a accepted solution? It did not work?

Re: Sorry, something went wrong while trying to scan.

Keenel — Sat, 23 Mar 2024 17:59:03 GMT

I'm having the same problem and uninstalling, reinstalling (from Intel site) did not help. I'm using an LG Gram running Windows 11. I can't find a reason why it's not working and I'm trying to chase down a problem with my computer freezing. Any help with this Intel scan problem would be greatly appreciated.

Re: Sorry, something went wrong while trying to scan.

IngmarGuillaume — Tue, 04 Jun 2024 13:16:40 GMT

Does not work, sorry.
None of the solution I tried work.
Whether Edge, Firefox, Chrome, Internet Explorer, ... it's always the same answer.

Re: Sorry, something went wrong while trying to scan.

JereD — Fri, 14 Nov 2025 19:43:52 GMT

This 1-31-2024 solution you have provided does not work with the Current Intel Driver & support Assistant. I am running the latest build of Windows 11 25H2 OS build 26200.7171.

Device name BASS-TOWER1
Processor Intel(R) Core(TM) Ultra 7 265K (3.90 GHz)
Installed RAM 192 GB (191 GB usable)
Device ID 76E7CC99-96B3-420C-B431-015C3655E3D4
Product ID 00331-20090-00000-AA912
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Jere

Re: Sorry, something went wrong while trying to scan.

LeonWaksman — Fri, 14 Nov 2025 20:13:29 GMT

Hi Jere,

My advice is to download the Intel® Graphics Driver 32.0.101.8250 and double click on the .exe file to install this driver. Follow the instructions on the screen.

Before running this installation, disable any third party Antivirus Software (if you have any installed). Once the driver is installed, you may enable the Antivirus Software again.

Leon

Re: Sorry, something went wrong while trying to scan.

modilly — Sat, 13 Dec 2025 01:44:24 GMT

Uninstall/reinstall doesn't work for me, either. I have an Alder Lake I5-12400 so am reluctant to try the driver where it's not listed.

Re: Sorry, something went wrong while trying to scan.

LeonWaksman — Sat, 13 Dec 2025 10:50:03 GMT

Hi @modilly

This is an old thread. Open a new one and describe your problem. In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

Re: Sorry, something went wrong while trying to scan.

modilly — Sat, 13 Dec 2025 18:53:15 GMT

Thanks for the response. I just changed my default browser to Chrome (temporarily) and ran the scan without problem and was able to update the driver. Edge apparently has an issue with its configuration. I cleared the cache and did a repair on Edge but to no joy. Until I figure this out I can use Chrome for Intel updates.