topic Re:Intel® Arc™ & Iris® Xe Graphics - Windows Software Update Download Problem in Graphics

Intel® Arc™ & Iris® Xe Graphics - Windows Software Update Download Problem

Salihh7 — Wed, 20 Mar 2024 14:43:48 GMT

I can't download this update. It says Download Failed Unexpectedly.

Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM)

I accept this one too but it didn't change anything.

Re:Intel® Arc™ & Iris® Xe Graphics - Windows Software Update Download Problem

ACarmona_Intel — Thu, 28 Mar 2024 08:41:53 GMT

Hello Salihh7,

Thank you for posting in our Intel communities.

Please generate an SSU report to help me further analyze important details on your system so I can provide you with a solution.

And by the way, may I know why you wanted to update your graphics driver? Are you having any issues? as we do not recommend updating drivers if your system is working properly.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel® Arc™ & Iris® Xe Graphics - Windows Software Update Download Problem

ACarmona_Intel — Tue, 02 Apr 2024 10:34:43 GMT

Hello Salihh7,

We are checking in with you to see if you already have the SSU so we can further investigate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel® Arc™ & Iris® Xe Graphics - Windows Software Update Download Problem

ACarmona_Intel — Wed, 10 Apr 2024 06:32:45 GMT

Hello Salihh7,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel® Arc™ & Iris® Xe Graphics - Windows Software Update Download Problem

ACarmona_Intel — Thu, 11 Apr 2024 01:42:38 GMT

Hello Salihh7,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician