topic Re:Skewed Area in Game in Graphics

Skewed Area in Game

CmdrKeene — Mon, 25 Mar 2024 17:36:34 GMT

Trying the new Star Wars Dark Forces Remaster version, and it looks and runs so perfectly, except the ammo/status at the bottom corners of the screen are skewed in a bad way.

Let me know if you can see this screenshot, but the indicators at the bottom corners are skewed to the point where they are not unusable. I've tried every display mode and various resolutions without success. Intel Iris Xe graphics.

Re:Skewed Area in Game

ACarmona_Intel — Tue, 02 Apr 2024 11:37:00 GMT

Hello CmdrKeene,

Thank you for posting in our Intel communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

When did the issue start? And was the game working fine before?
Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.
What troubleshooting have you already performed? so we can avoid recommending it again.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Skewed Area in Game

CmdrKeene — Tue, 02 Apr 2024 15:00:34 GMT

This is a new game I just purchased, so I've never had it work previously. It was exhibiting this behavior on my first use.

I contacted the game developers about it also but they have not responded yet.

Honestly the only troubleshooting I could think to try was using different display modes (Windowed, full screen borderless, different game resolutions). None helped. I also tried updating my intel graphics drivers (there was a new update available) but it also didn't help.

Re:Skewed Area in Game

ACarmona_Intel — Mon, 08 Apr 2024 08:05:27 GMT

Hello CmdrKeene,

Thank you so much for the response.

Upon checking your graphics driver, it is still on version 31.0.101.4953. We have our new release, which is the

31.0.101.5382, please install it on your system and check if the issue still persists.

Furthermore, please follow the troubleshooting steps outlined on the link below for a possible solution:

Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Skewed Area in Game

ACarmona_Intel — Thu, 11 Apr 2024 11:01:28 GMT

Hello CmdrKeene,

We are checking in with you to see if you have already performed the recommendations that we have provided or if you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any questions.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Skewed Area in Game

CmdrKeene — Thu, 11 Apr 2024 23:25:33 GMT

Found solution in Steam community: Garbled HUD in hardware rendering mode :: STAR WARS™: Dark Forces Remaster General Discussions (steamcommunity.com)

The solution was to add this as a launch parameter of the game to force Direct 3D11 renderer instead of Vulkan.

+r_rhirenderfamily d3d11

Re:Skewed Area in Game

ACarmona_Intel — Fri, 26 Apr 2024 09:39:18 GMT

Hello CmdrKeene,

We appreciate you sharing this important information with us, along with the troubleshooting steps.

The information that you have provided is incredibly helpful, not only to our team for documentation purposes but also to other users who may encounter similar issues. In light of this, we are initiating the creation of a document specifically dedicated to addressing this type of concern.

And by the way, since the issue that we have has already been resolved, we will now proceed with closing the case. If in the future you might need our assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician