Games freezing after drivers update

jennn — Mon, 22 Apr 2024 08:48:23 GMT

Hello,

my laptop is a HP Pavilion Notebook 17-g144nf,

my cpu is a intel(R) Core(TM) i3-6100U 2.30GHz

So about a week ago, I updated my drivers to : https://www.intel.fr/content/www/fr/fr/download/762755/intel-6th-10th-gen-processor-graphics-windows.html?wapkw=intel%20r%20core%20tm%20i3-6100u%20cpu and i also updated my other gpu driver which is a AMD one (https://www.amd.com/fr/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-m360)

Then my games (which worked perfectly before) became way more laggy and would freeze my whole laptop and I had to turn it off after between 15 mins and 2 hours of playing.

I tried to install other drivers such as: https://www.intel.com/content/www/us/en/download/18563/intel-graphics-driver-for-windows-7-8-1-15-40-6th-gen.html but that didn't fix the problem.

I also can't roll back to my old drivers using roll back in the device menager because when I installed the new Intel driver I had a oem locked message thing and I had to switch my driver to Microsoft Basic Display Adapter to install it.

I have no idea if the problem is coming from the AMD driver or the Intel one.

What should i do now?

Re: Games freezing after drivers update

Senkuchan — Wed, 24 Apr 2024 07:39:43 GMT

What game is freezing? Can you give the SSU logs here?
Also this article might help and you may follow this: https://www.intel.com/content/www/us/en/support/articles/000092351/graphics.html#:~:text=Update%20your%20game%20to%20the,browser%20with%20many%20tabs%20open).

topic Games freezing after drivers update in Graphics

Games freezing after drivers update

Re: Games freezing after drivers update