topic Re:Pci problem in Graphics

Pci problem

Mako_ — Thu, 09 May 2024 06:36:45 GMT

Hello guys,

I wonder if someone could help me with a problem. In fact my Intel Iris xe is in trouble....

i have a kernel-PnP report.

the drivers affected is "oem51.inf"

state of problem : "0xC00000E5"

and the error message said :

the device PCI\VEN_8086&DEV_9A49&SUBSYS_1301152D&REV_01\3&11583659&0&10 got a problem at strart

Sorry if my english is bad i'm translating from french.

Re:Pci problem

Mike_Intel — Mon, 13 May 2024 04:14:13 GMT

Hello Mako_,

Thank you for posting in Intel community Forum.

Before we proceed, let me gather some details about the issue.

Are you using a laptop or a desktop?
What is the brand and model of your system?
Can you share the link of the driver that you are trying to install?
What is the OS?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Pci problem

Mako_ — Tue, 14 May 2024 19:00:18 GMT

I'm using a Laptop (huawei matebook d14) thé os is windows but i have now another problème 😕
I got bsod about:
Kernel in page error
Kernel power error
Critical processus died

I tried everything i found about these error but none works
Such as :
sfc /scannow
Reboot
Chkdsk

I'm litteraly desesparate.

Re:Pci problem

Mike_Intel — Wed, 15 May 2024 00:36:29 GMT

Hello Mako_,

Thank you for the quick update.

Are you having overheating issue or is there a particular application causing the new issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Pci problem

Mike_Intel — Sun, 19 May 2024 22:39:09 GMT

Hello Mako_,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Pci problem

Mako_ — Mon, 20 May 2024 05:22:00 GMT

Hi,
Sorry i didn't got the notification.

So i didn't manage to get my computer back to the normal...
I have try a lot of things like uninstall the os and get it back but i'm still getting bsod.
New bsod :
- memory management error
- kernel data inpage error
- watchdog error
I still get sometimes the one i mentioned first time.

I think those error comes from an element of the Laptop.
For the overheating, it's a Laptop so it's obviously hot and i don't know at what température it's getting dangerous for the pc.
For the application all are doing the same stuff and i try to delete it and install it back but it didn't work.
I'm really thinking to go to see a repaire Shop.

Re: Re:Pci problem

LeonWaksman — Mon, 20 May 2024 07:00:23 GMT

Hello @Mako_

Download MemTest86 Free and prepare with this application bootable USB.

Boot from this USB and perform RAM test.

Leon