topic Re:Intel Display adapter colours problem in Graphics

Intel Display adapter colours problem

ROBIBJN — Tue, 21 May 2024 08:41:24 GMT

As you can see below in some app I have that problem with black colour that flicker. If I go in device manager in disable Intel UHD Graphics solves the problem but I need that driver enable because when I turn it off videos in youtube moves a lot slower. Clearly it is an driver problem from Intel so I want to ask you for any guide to help me. All drivers are updated and I used Intel driver updater too.

Re:Intel Display adapter colours problem

JeanetteC_Intel — Thu, 23 May 2024 08:30:27 GMT

Hello ROBIBJN,

Thank you for posting in Intel Communities.

To better understand and assist you further, please let us know if your system a desktop PC or a laptop device. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility located at this link. After running it, you will be given an option to save the logs to a .txt file, please do so and attach the file on your reply. Can you share the display configuration such as the port you are using and the monitor model. This will help us to further identify the root cause.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Re:Intel Display adapter colours problem

ROBIBJN — Thu, 23 May 2024 08:49:24 GMT

My system is an laptop msi cyborg 15a13vf

Re:Intel Display adapter colours problem

JeanetteC_Intel — Fri, 24 May 2024 10:47:51 GMT

Hello ROBIBJN,

Here are the recommendations we have based on the SSU logs you shared:

Check if the "black" washed out areas on the game is also seen outside the application.
Execute a Clean Installation During Driver Installation using the latest graphics driver from our Download Center (version 31.0.101.5522).
Disable HDR mode.
Try to connect an external display/monitor and check if the issue persists.

We hope to get your reply soon.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Re:Intel Display adapter colours problem

ROBIBJN — Fri, 24 May 2024 11:23:42 GMT

I think it worked. Thank you.

Re:Intel Display adapter colours problem

JeanetteC_Intel — Tue, 28 May 2024 03:22:39 GMT

Hi ROBIBJN,

Thank you for sharing this update. We're glad to know that the resolution we shared helped fix the issue.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer be monitored.

Thank you for contacting Intel®.

Sincerely,

Jeanette C.

Intel Customer Support Technician