topic Re:Something went wrong with Intel® Graphics Driver 31.0.101.2128 in Graphics

Something went wrong with Intel® Graphics Driver 31.0.101.2128

Noody — Sat, 01 Jun 2024 06:12:18 GMT

The Setup can not find the mup.xml file. Me neither.

Dear Intel team, where is the file?

Take a look at the IntelGFX.log

Re:Something went wrong with Intel® Graphics Driver 31.0.101.2128

JeanetteC_Intel — Tue, 04 Jun 2024 08:39:43 GMT

Hello Noody,

Thank you for posting in Intel Communities.

Before we proceed with analyzing this log file, I need to be more familiar with your system. Download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save.

Please also include details about the installation such as: Are you installing the driver manually, from which link, etc.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re:Something went wrong with Intel® Graphics Driver 31.0.101.2128

JeanetteC_Intel — Fri, 07 Jun 2024 08:22:23 GMT

Hello Noody,

We're still waiting for the information we requested so we can identify the next steps that need to be taken to solve this issue. We hope to get your reply soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re:Something went wrong with Intel® Graphics Driver 31.0.101.2128

JeanetteC_Intel — Wed, 12 Jun 2024 07:09:43 GMT

Hello Noody,

As we have not heard from you for the past few days, we will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

Jeanette C.

Intel Customer Support Technician