topic Re:Combining 2 Verical Monitors into one in Graphics

Combining 2 Verical Monitors into one

eromlig1991 — Wed, 12 Jun 2024 14:43:13 GMT

Hello,

I would like to combine Monitor 2 and 3 into a single monitor configuration but I can't figure out how.
(followed this guide: IGCC_Collage_UserGuide_10thPlus_Gen.pdf (intel.com))

When pressing the 3 dots on monitor 2 the only options I get are:

Make Primary
Mirror
Disable

Monitor 2 is flipped to have minimum bezel interference.

Re:Combining 2 Verical Monitors into one

AlfredoS_Intel — Mon, 17 Jun 2024 09:26:21 GMT

Hi Eromlig1991,

Thank you for posting in Intel Communities.

I know how confounding it is to find out that the instructions on the guide are different from what you experience first-hand.

Please allow us to ask the following information, so we can determine viable suggestions for your concern:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.

2. Please provide logs from your IGCC software. To get the logs, open igcc and go to the question mark option on the left pane. Select the system diagnostic tab and click on generate report. Kindly attach the report on your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re:Combining 2 Verical Monitors into one

AlfredoS_Intel — Thu, 20 Jun 2024 03:02:10 GMT

Hi Eromlig1991,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Combining 2 Verical Monitors into one

AlfredoS_Intel — Tue, 25 Jun 2024 08:41:57 GMT

Hi Eromlig1991,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician