topic Re:Intel Graphics Command Center critical problem in Graphics

Intel Graphics Command Center critical problem

Fxx — Wed, 19 Jun 2024 19:21:19 GMT

If ANY the color graphics settings in the command center reach a point of over-exposition, you cannot see the anything on the screen, rendering the computer practically unusable.

The problematic setting optionsSimulated over-exposed desktop display

This seemingly simple mistake turns into a critical error that has no immediate solution other than to reboot the OS from a safe point in recovery mode.

I suggest an implementation of keyboard shortcuts to quickly reset the settings or undo the last steps.

Re:Intel Graphics Command Center critical problem

AlfredoS_Intel — Fri, 21 Jun 2024 08:08:37 GMT

Hi Fxx,

Thank you for creating a thread in Intel Communities.

We know how perplexing it is to adjust color settings and all of a sudden you cannot see anything on the screen anymore.

To start, it is quite odd that you are experiencing this issue, as I tried it while I was composing this message on my system and I was not able to replicate the problem. Although, your suggestion is sensible, since it is not happening in my system, we may need to find a fix for yours. For this reason, please allow us to ask the following:

1. Kindly provide the version of the Intel Graphics Command Center that you are using. You can find from the question mark icon on the left-hand pane, then system diagnostic then the first item there is the version. Alternatively, you can also click “Generate Report” and attach that to your reply post.

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.

3. Aside from the Intel Graphics Command Center, do you have a software preinstalled by the manufacturer of your system that can also manipulate the colors of your screen?

We will wait for your response.

Best Regards,

Alfred S

Intel Customer Support Technician

Re: Intel Graphics Command Center critical problem

Fxx — Sat, 22 Jun 2024 16:00:43 GMT

Hi Alfred.

Thanks for the support. Here is more information about the Issue:

1. The version of Intel Graphics Command Center is 1.100.5536.0. I attached the report.
2. I attached the log.
3. I have Windows HDR calibration enabled now, but the issue is also present when it is disabled.

Some more context:
I tried to replicate the problem as closely as I could without reaching the point of "blindness". I took a screenshot with the Windows Snipping tool and a picture with my phone. It was a bit stressful to do this because If I reached that point and let go of the mouse, there was no way of knowing how to dial the settings down:

a). Here is a capture of the brightness improvement setting, and a picture of how it looks on the screen:

b) Here is a capture of the contrast improvement setting, and picture of how it looks like on screen:

Thank you for your time

Re:Intel Graphics Command Center critical problem

AlfredoS_Intel — Wed, 26 Jun 2024 07:34:33 GMT

Hi Fxx,

Thank you for your response.

After checking the logs, here are our suggestions:

1. Please upgrade to the latest graphics driver available for your CPU graphics, 31.0.101.2128

2. Kindly uninstall your current IGCC and install the IGCC Beta. After installing the Beta version, check if the screen will still act the same way when adjusting settings.

We will for the results of the following recommendations.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Intel Graphics Command Center critical problem

AlfredoS_Intel — Thu, 04 Jul 2024 05:27:17 GMT

Hi Fxx,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Intel Graphics Command Center critical problem

AlfredoS_Intel — Tue, 09 Jul 2024 05:31:49 GMT

Hi Fxx,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment.

In case the suggestions that we have provided did not solve the issue, we would recommend you to reach out to the monitor manufacturer to check if there are things that you can adjust on the monitor settings to resolve the issue.

We hope that this suggestion for you to coordinate with the manufacturer of your display will direct you to a resolution for your concern.

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician