topic Arc A310 black screen Linux in Graphics

Arc A310 black screen Linux

safn1949 — Fri, 05 Jul 2024 16:41:49 GMT

HP EliteDesk 800 G4 sff, I have an A310 that runs fine on Windows 10, but on Linux mint, it boots to Linux splash screen then goes black, Mesa 23.3.1 and Kernel: 6.5.0-41.

Re:Arc A310 black screen Linux

ACarmona_Intel — Mon, 08 Jul 2024 10:48:09 GMT

Hello Safn1949,

Thank you for posting in our communities.

I will raise the case with our engineers so we can provide you with an appropriate recommendation. And I will update you once I have their response.

Thank you so much for your patience.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Arc A310 black screen Linux

safn1949 — Mon, 08 Jul 2024 11:18:39 GMT

Thank you.

Re: Arc A310 black screen Linux

ACarmona_Intel — Thu, 11 Jul 2024 10:13:22 GMT

Hello Safn1949,

Thank you so much for patiently waiting on our response.

Upon reviewing your computer's specifications, it has been noted that the system is designed to support the Windows OS. Additionally, for optimal performance, it is advisable to use hardware components that are compatible with the specifications of the Arc graphics card.

To summarize, we recommend that you consult with HP to ensure that your computer is fully compatible with Linux.

By the way, if you are still interested in installing Linux, you may refer to this link [https://dgpu-docs.intel.com/driver/client/overview.html] for guidance.

If you have any questions, please let me know.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Arc A310 black screen Linux

ACarmona_Intel — Tue, 16 Jul 2024 10:15:34 GMT

Hello Safn1949,

We have not heard back from you, so we will close this enquiry now. For additional information, please submit a new question, as this thread will no longer be monitored.

And just as a reminder, we highly advise that you consult with HP to ensure that your computer is fully compatible with Linux.

Thank you so much for your understanding, and bye for now.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Arc A310 black screen Linux

safn1949 — Mon, 05 Aug 2024 11:53:15 GMT

Well, that was a complete waste of time, nice to see you dodge that question with that nonsense response.