topic Re: Intel Services Manager Crash Report in Graphics

Intel Services Manager Crash Report

SCust — Mon, 22 Apr 2013 17:55:32 GMT

hi everybody.

for 4-5 days i am getting this error every time i start my laptop. here is the screenshot:

http://img838.imageshack.us/img838/7062/adszcrop.png http://img838.imageshack.us/img838/7062/adszcrop.png

need some help.greetings.

Re: Intel Services Manager Crash Report

Kevin_M_Intel — Thu, 25 Apr 2013 12:45:48 GMT

Hello serhat,

Please note that this message can be caused by a driver corruption in your system. Since you are getting this message when using the computer, I suggest installing and updating the drivers in your computer using the latest drivers from the system manufacturer side.

Note that we as Intel® provide the hardware to the system manufacturer and they will design and create their own software. This also allows to them set limitations to the computer if they decide it.

From our side, I can provide the graphics driver for your computer, but it will be necessary to have the computer model number or the dxdiag information so I can confirm what the graphics controller you have in the unit is.

Regards.

Re: Intel Services Manager Crash Report

SCust — Mon, 29 Apr 2013 20:04:53 GMT

hi.

if i understood your message correctly, my computer is MSI GE60 0NC-038XTR.

here,the dxdiag information:

System Information

------------------

Time of this report: 4/29/2013, 22:43:15

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: Turkish (Regional Setting: Turkish)

System Manufacturer: Micro-Star International Co., Ltd.

System Model: GE60 0NC/GE60 0ND

BIOS: MSI GE60 0NC E16GAIMS Ver:1.0E MSI-Notebook

Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz

Memory: 8192MB RAM

Available OS Memory: 8088MB RAM

Page File: 2248MB used, 13927MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_10C71462&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (59Hz)

Monitor Name: Genel PnP Monitör

Monitor Model: unknown

Monitor Id: LGD0259

Native Mode: 1920 x 1080(p) (59.934Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2867 (English)

Driver Version: 9.17.10.2867

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/10/2012 03:22:32, 12604416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-E17C-CD30B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x10C71462

Revision ID: 0x0009

Driver Strong Name: oem26.inf:Intel.Mfg.NTamd64:iIVBM0:9.17.10.2867:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

thanks.

Re: Intel Services Manager Crash Report

idata — Wed, 01 May 2013 10:35:49 GMT

Hi,

I have got the same issue as Serhat: exact same error message.

My computer is an ASUS X75V. I bought it last September.

Is there any way to solve this issue? Let me know if more information are required for that.

Thanks a lot.

Re: Intel Services Manager Crash Report

Kevin_M_Intel — Wed, 01 May 2013 14:38:20 GMT

Hello Serhat,

Thanks for the information provided.

Based on the information posted I am able to provide the graphics driver for your controller. You can download the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

Note that the driver above is the latest driver we have and it is a generic driver. We a Intel®, provide the hardware to the system manufacturer and they will design the drivers specifically for their systems. Due to this, you can try our generic drivers but it is recommendable to install the driver from the system manufacturer side.

Also, as part of the troubleshooting steps you can do, is to update the drivers in the OEM system using the latest ones provided by the system manufacturer, including the BIOS chipset driver.

Alice,

I would appreciate if you can post your dxdiag information here so I can provide the driver from our side. Also, you can try updating the drivers from the system manufacturer side since are drivers that have been designed specifically for your computer.

Regards,

Re: Intel Services Manager Crash Report

idata — Wed, 01 May 2013 20:15:27 GMT

Hi Kevin,

Thank you very much for your quick answer.

Please see details below:

------------------

System Information

------------------

Time of this report: 5/1/2013, 22:06:54

Machine name: ALICE-PC

Operating System: Windows 7 Édition Familiale Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: French (Regional Setting: French)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: X75VD

BIOS: BIOS Date: 06/14/12 12:30:29 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 6144MB RAM

Available OS Memory: 6030MB RAM

Page File: 3176MB used, 8881MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14C71043&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC314F

Native Mode: 1600 x 900(p) (60.001Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2653 (English)

Driver Version: 8.15.10.2653

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 2/22/2012 09:18:16, 8086528 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-AE79-CD34A9C2C535}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x14C71043

Revision ID: 0x0009

Driver Strong Name: oem9.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2653:pci\ven_8086&dev_0166&subsys_14c71043

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

I have copied the same details as Serhat, let me know if something is missing.

Regards

Re: Intel Services Manager Crash Report

SCust — Wed, 01 May 2013 21:43:06 GMT

thanks for your answer. i will try to do them when i am available and inform you. many thanks.

Re: Intel Services Manager Crash Report

Kevin_M_Intel — Thu, 02 May 2013 14:42:57 GMT

Hello Alice,

I really appreciate the information you posted.

Based on the processor model the graphics controller you have in your computer is an Intel® HD Graphics 4000.

In your case, the generic driver we have available from our side can be downloaded at the following link:

Also, as previously mentioned, it is important to install the drivers from the system manufacturer side including the BIOS chipset driver.

Re: Intel Services Manager Crash Report

RBerl — Wed, 19 Jun 2013 13:48:15 GMT

Hi, I have a Windows 8 system, about 3 months old, and I just started having this problem. I was thrilled to find this thread that described it, though not exactly. The "symptom" I had that leads me to reboot and see the message is the absolute loss of internet, can't even see the networks; even though other computers on our home network still have it. Two crashes in 3 days.

I see people here are posting their DxDiag info, so to save space https://www.box.com/shared/a4b0f2x1m2olx7v2gk5a you can see my DxDiag info at this link.

Thank you in advance for your support.

Roy

Re: Intel Services Manager Crash Report

SCust — Tue, 25 Jun 2013 00:52:45 GMT

hi Kevin.

finally i have some free time to care of my computer. is the link you posted still the latest one or do you have a newer one?

sorry for the bad English and greetings.

Re: Intel Services Manager Crash Report

Kevin_M_Intel — Wed, 26 Jun 2013 15:18:00 GMT

Hello Serhat,

In fact, the latest driver we have now can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

Re: Intel Services Manager Crash Report

SCust — Sat, 06 Jul 2013 16:27:19 GMT

hi.

last question should i download older updates to use this one? or is that enough?

Re: Intel Services Manager Crash Report

Kevin_M_Intel — Tue, 09 Jul 2013 15:48:45 GMT

Hello Serhat,

You can install the latest one from the link.

Re: Intel Services Manager Crash Report

idata — Fri, 02 Aug 2013 10:18:38 GMT

Hi Kevin,

I have the same error message, my notebook is Sony Vaio Pro 13 i5.

Pls see the details below from dxdiag:

Many Thanks.

------------------

System Information

------------------

Time of this report: 8/2/2013, 17:13:17

Machine name: VAIOPROI5

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: Sony Corporation

System Model: SVP132190X

BIOS: R0280V7

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz

Memory: 4096MB RAM

Available OS Memory: 4002MB RAM

Page File: 2487MB used, 5611MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Enabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_90B6104D&REV_09

Display Memory: 1745 MB

Dedicated Memory: 0 MB

Shared Memory: 1745 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: VVX13F009G00

Monitor Id: MEI96A2

Native Mode: 1920 x 1080(p) (60.011Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3165 (English)

Driver Version: 9.18.10.3165

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread

Driver Attributes: Final Retail

Driver Date/Size: 5/27/2013 17:47:52, 8632320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-A07F-BCB0B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x90B6104D

Revision ID: 0x0009

Driver Strong Name: oem34.inf:5f63e5341cc65b69:iHSWM_w8:9.18.10.3165:pci\ven_8086&dev_0a16&subsys_90b6104d

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=Vide...

Re: Intel Services Manager Crash Report

idata — Fri, 02 Aug 2013 10:18:54 GMT