topic Re: Re:Intel Arc iGPU 100% 3D in Graphics

Intel Arc iGPU 100% 3D

olidoc — Sun, 30 Jun 2024 10:00:56 GMT

Hello,

I'd rather like to know. I bought a new laptop (Lenovo Thinkpad E14 G6 with Intel 155H and Intel Arc), according to reviews it should handle at least at 30 FPS newer games. But when I turn on, for example, Counter Strike 2 the 3D jumps to 100% and stays there for the whole game. I have the game on minimum details and it plays fine, but I don't like that the graphics are experiencing such a strain.

Could someone help me out? I have the current drivers (31.0.101.5593 from Intel) and it was happening with the previous driver version as well. I did a clean install of the OS, so this is the only driver that is in the laptop.

Thank you

Re:Intel Arc iGPU 100% 3D

Mike_Intel — Wed, 03 Jul 2024 03:14:02 GMT

Hello olidoc,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

When you play Counter Strike 2, what is the FPS of the game?
When you are playing games, are you on battery mode of the laptop or is it plugged in the power outlet?
Can you share the screenshot of your Power scheme? Go to Control Panel --> Power Options. The power scheme would include: Balanced, Power saver, High Performance or Ultimate Performance.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Intel Arc iGPU 100% 3D

olidoc — Wed, 03 Jul 2024 06:19:57 GMT

Hey, Mike,

thanks for the quick response.
Unfortunately, due to a clean install of Windows 11, I haven't downloaded CS 2 yet, but I have Civilization VI and Marvel's Spider-man: Remastered installed, so I gave them a try.

1) Civilization runs at +- 60 FPS, and Spider-Man at like 30 FPS (unfortunately I don't have more accurate data for it, more my feeling), attached are screenshots of the games and how the GPU is being used.
2) I tried both games while charging my laptop.
3) In the attachment I send you a screen that the Power Scheme is set to Balanced.

Thanks and take care,
Milan

Re: Intel Arc iGPU 100% 3D

olidoc — Wed, 03 Jul 2024 12:26:50 GMT

Hey, Mike,

Thanks and take care,
Milan

Re:Intel Arc iGPU 100% 3D

Mike_Intel — Wed, 03 Jul 2024 23:27:22 GMT

Hello olidoc,

Thank you for the quick reply.

Base on the data that you provided, this may be the normal performance of an onboard Graphics. Let me ask more information about this issue.

What is the driver version installed?
Will there be an improvement in the performance if you change the power scheme? Have you tried to test it?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel Arc iGPU 100% 3D

olidoc — Mon, 08 Jul 2024 06:56:33 GMT

Hello,

Thank you for your reply.

I'll look into it right away, but I'm on vacation until 10.7 and can't get to my laptop.
Therefore I report that this problem will not be resolved by 10.7. And I would ask that you wait until I am back at my computer.

Wishing you a nice day
Milan

Re:Intel Arc iGPU 100% 3D

Mike_Intel — Mon, 08 Jul 2024 20:18:28 GMT

Hello olidoc,

Thank you for the quick reply.

Thank you for letting us know. I will just wait for your next update.

Have a safe vacation.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel Arc iGPU 100% 3D

olidoc — Thu, 11 Jul 2024 08:12:44 GMT

Hello,

1) The driver version is 31.0.101.5592 (I'm sending a screenshot)
2) I found that I can't change it in the Control Panel and that I can only have Balanced there. After some more searching, I found that I have your Intel Speed Step system in the BIOS set to Maximize Performace when the laptop is on the charger. (Again, I am attaching a screenshot)

Therefore I am not posting any new information or screenshots of the game as I have not made any changes. The game is still running at +- 30 FPS and the GPU is at 100%.

Thanks and regards
Milan

Re:Intel Arc iGPU 100% 3D

VonM_Intel — Mon, 15 Jul 2024 08:53:23 GMT

Hello olidoc,

Have you had a chance to review the previous response? Please inform us if you require any further assistance. We're here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re: Intel Arc iGPU 100% 3D

olidoc — Mon, 15 Jul 2024 12:37:13 GMT

Hello,

I replied to Mike in his second to last message. The problem still persists.
So yes, I still need help.

Thanks
Milan