topic Re:About Encoding Videos with Intel Core Graphics UHD730 in Graphics

About Encoding Videos with Intel Core Graphics UHD730

wlig — Sat, 27 Jul 2024 16:10:22 GMT

OS: Windows 10 Professional

CPU: i3-12100/i5-12400

GPU: UHD730

Encoder App: Handbrake, Cinecoder

Hello，

When I use QSV to accelerate video encoding, the following error message appears:

[AVHWDeviceContext @ 000002de8b1d1e80] Error creating a MFX session: -9.
[Parsed_hwmap_0 @ 000002de8b165640] Failed to created derived device context: -1313558101.
[Parsed_hwmap_0 @ 000002de8b165640] Failed to configure output pad on Parsed_hwmap_0
[vf#0:0 @ 000002de8b746f00] Error reinitializing filters!

Regardless of the H264 or H265 format, the encoding format of the source video, or the target video format, this error will occur.
I tried upgrading the encoding software and drivers, but it didn't solve the problem.

This problem has been bothering me for a long time, and I look forward to your help.

Re:About Encoding Videos with Intel Core Graphics UHD730

DeancR_Intel — Wed, 31 Jul 2024 09:03:04 GMT

Hello wlig,

Can you clarify what is the "QSV" application you're referring?

Also, to better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

Intel® System Support Utility for Windows*

○ Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.

2. Check the box for "Everything."

3. Click "Scan."

4. When the scanning is complete, click "Next."

5. Click "Save."

Please send the saved file to us.

Best regards,

Dean Clyte R.

Intel Customer Support Technician

Re:About Encoding Videos with Intel Core Graphics UHD730

DeancR_Intel — Thu, 22 Aug 2024 22:52:40 GMT

Hi wlig,

We are following up to find out if you experience any issues.

We weren't able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

Re:About Encoding Videos with Intel Core Graphics UHD730

DeancR_Intel — Mon, 26 Aug 2024 23:06:55 GMT

Hi wlig,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician