https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1625366#M133667 <P>Hi Soulpunch, </P><P><BR /></P><P>Thank you for posting to the community.</P><P><BR /></P><P>To further understand your situation I will be asking you several questions, this will help me identify the best possible resolution fit to your issue. </P><P><BR /></P><OL><LI>Does the issue occur right after you install the new SSD, or does it happen when you update a driver or Windows?</LI><LI>Are there any error messages?</LI><LI>Are you using Linux or Windows? I found that the Ice Lake-LP Smart Sound Technology Audio Controller is related to Linux.</LI><LI>When I looked up your laptop model, I couldn’t find any sound drivers on the manufacturer’s website. Have you contacted the manufacturer to inquire about the drivers for your laptop model?</LI></OL><P><BR /></P><P>Lastly, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here.&nbsp;<A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank">How to get the Intel® System Support Utility Logs on Windows</A>. I am looking forward hearing back from you. </P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 23 Aug 2024 06:21:55 GMT DhannielM_Intel 2024-08-23T06:21:55Z https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1619407#M133183 <P>I put a new ssd into a Cepter Ion CEIONI38128, and have been unable to find any drivers for the audio controller.</P><P>&nbsp;</P><P>I checked the hardware id</P><P>PCI\VEN_8086&amp;DEV_34C8</P><P>Which in turn told me, it was a Ice Lake-LP Smart Sound Technology Audio Controller</P><P>Despite that, I have been able to locate the driver for it</P><P>Hope someone can help me</P> Tue, 30 Jul 2024 15:10:34 GMT https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1619407#M133183 Soulpunch 2024-07-30T15:10:34Z https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1625366#M133667 <P>Hi Soulpunch, </P><P><BR /></P><P>Thank you for posting to the community.</P><P><BR /></P><P>To further understand your situation I will be asking you several questions, this will help me identify the best possible resolution fit to your issue. </P><P><BR /></P><OL><LI>Does the issue occur right after you install the new SSD, or does it happen when you update a driver or Windows?</LI><LI>Are there any error messages?</LI><LI>Are you using Linux or Windows? I found that the Ice Lake-LP Smart Sound Technology Audio Controller is related to Linux.</LI><LI>When I looked up your laptop model, I couldn’t find any sound drivers on the manufacturer’s website. Have you contacted the manufacturer to inquire about the drivers for your laptop model?</LI></OL><P><BR /></P><P>Lastly, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here.&nbsp;<A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank">How to get the Intel® System Support Utility Logs on Windows</A>. I am looking forward hearing back from you. </P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 23 Aug 2024 06:21:55 GMT https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1625366#M133667 DhannielM_Intel 2024-08-23T06:21:55Z https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1627058#M133848 <P>Hi Soulpunch,</P><P><BR /></P><P>I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Thu, 29 Aug 2024 09:24:43 GMT https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1627058#M133848 DhannielM_Intel 2024-08-29T09:24:43Z https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1629159#M134135 <P>Hi Soulpunch,</P><P><BR /></P><P>Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 06 Sep 2024 05:26:10 GMT https://community.intel.com/t5/Graphics/Lacking-driver-for-audio-controller/m-p/1629159#M134135 DhannielM_Intel 2024-09-06T05:26:10Z