topic Re: Monitor 4k with intel iris xe in Graphics

Monitor 4k with intel iris xe

FraLaGa — Fri, 23 Aug 2024 06:58:15 GMT

Hi, I recently bought a new monitor, Samsung 34'' product name S34C50 and I have a Intel Iris Xe graphic card on a Dell Vostro 3420 notebook. I'm not able to set up an higher resolution, the maximum that appear in windows option is 1920 x 1080. Can someone help me? I will share all the info you need to support me. Thanks a lot!
Regards,
Francesco

Re: Monitor 4k with intel iris xe

n_scott_pearson — Thu, 22 Aug 2024 15:47:18 GMT

You need to talk to Dell. This is not an Intel Graphics engine or driver problem. Dell is artificially limiting the resolution, either through incompetent hardware implementation or intentional through software (likely to push you to purchase more-expensive laptop models).

...S

Re: Monitor 4k with intel iris xe

MUC — Thu, 22 Aug 2024 19:39:04 GMT

Samsung ViewFinity S5 S50GC, 34" monitor (21:9):

3440 × 1440 @ 100 Hz RGB 10-bit HDR (CVT-RB) = 20.17 Gbps

2 x HDMI 2.0 (18 Gbps)

1 x DisplayPort 1.2 (21.6 Gbps)

VESA AdaptiveSync, AMD FreeSync

It is often the case that the HDMI ports on laptops are limited to 9 Gbps HDMI 1.4 (16:9). Which Dell model do you have?

If your Dell features

USB-C with DisplayPort

Thunderbolt

please connect the monitor with one of these cables:

If your laptop only has HDMI as a video output, then there is probably nothing you can do.

Re: Monitor 4k with intel iris xe

FraLaGa — Fri, 23 Aug 2024 06:57:44 GMT

I have a Dell Vostro 3420,I'm not able to find specification. Is there any tool to check it without doubt? Thanks a lot.

Re: Monitor 4k with intel iris xe

MUC — Sun, 25 Aug 2024 19:10:48 GMT

Dell Vostro 3420 - Setup and Specifications

Re: Monitor 4k with intel iris xe

MUC — Sun, 25 Aug 2024 19:15:19 GMT

Please run the Intel System Support Utility for Windows and perform a scan for all options. Attach the output file here so that we can learn more about your Dell laptop.

Re: Monitor 4k with intel iris xe

FraLaGa — Mon, 26 Aug 2024 07:55:49 GMT

Hi MUC, thanks for you time and detailed message. I do not have a Type C port. Maybe there is more than one versione. I will run the suggested tool and upload the report by answering after your second message. Thanks again.

Re: Monitor 4k with intel iris xe

FraLaGa — Mon, 26 Aug 2024 08:03:42 GMT

Hi MUC, attached you can find the output file, as requested. Thanks again.

Re: Monitor 4k with intel iris xe

FraLaGa — Tue, 27 Aug 2024 08:32:19 GMT

Hi, I hope the attached file is useful for you and I hope you are able to let me know something. I am afraid nothing can be done, and I am resigning myself to the idea of having to work at a lower video resolution. Thanks a lot!

Re: Monitor 4k with intel iris xe

MUC — Tue, 27 Aug 2024 19:45:53 GMT

I'm sorry, but if your device doesn't feature an USB Type-C port, then you only have HDMI 1.4 as a video output. And that apparently can't do more than 1920 x 1080. Of course, you can still contact Dell Support.