topic J6412 UHD Duplicate Display Issues in Graphics

J6412 UHD Duplicate Display Issues

ThomABI — Tue, 03 Sep 2024 17:47:04 GMT

When running the primary touch screen display at 1024*768 and plugging in an external monitor via USB-3 to HDMI, in duplicate mode, the touch screen calibration of the primary screen goes askew. The left and right part of the screen seems to be off by a centimeter. Tried running driver versions 100.7985, 101.2128 and 100.9565 and all three give the same results anddoes not make a difference. When the external monitor is unplugged, the primary device works fine. The issue is only with touch. Using a mouse is fine.

Re:J6412 UHD Duplicate Display Issues

JedG_Intel — Fri, 06 Sep 2024 06:15:04 GMT

Hi ThomABI,

Thank you for posting at Intel Community Forum.

For me to properly address this concern, please share the following details:

1.Was this working fine before? If yes, did you make recent changes?

2.Have you tried using a different cable?

3.What is the model of the external monitor?

4.If this is a laptop, please provide the full model.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

Re: J6412 UHD Duplicate Display Issues

ThomABI — Mon, 09 Sep 2024 23:09:07 GMT

This issue has been resolved

Re:J6412 UHD Duplicate Display Issues

JedG_Intel — Wed, 11 Sep 2024 01:38:28 GMT

Hi ThomABI,

I'm glad to hear that the issue has been resolved. Since the issue has been resolved, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for choosing Intel and have a good one!

Best regards,

Jed G.

Intel Customer Support Technician