topic Intel Driver And Support Assistant Troubleshooting in Graphics

Intel Driver And Support Assistant Troubleshooting

rinlxl — Mon, 02 Sep 2024 15:34:22 GMT

I tried to download new drivers for my laptop this morning and I successfully downloaded two of the three updates, but this one particular update says, "download write error", what is the fix for this?

Re:Intel Driver And Support Assistant Troubleshooting

AlfredoS_Intel — Thu, 05 Sep 2024 07:55:49 GMT

Hi Rinlxl,

Thank you for bringing your concern to our attention through a thread on Intel Communities.

According to Troubleshooting Intel® Driver & Support Assistant (Intel® DSA) Error Messages the reason for the error that you are getting is the Intel® DSA was unable to save the update to your system. Please check the free space and permissions on your Intel® DSA download folder.

That said, I would still like to find out what is going on, so I can provide you more effective recommendations. Please allow me to ask the questions below:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Were you able to successfully download updates via this application before?

Looking forward to your response.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re:Intel Driver And Support Assistant Troubleshooting

AlfredoS_Intel — Tue, 10 Sep 2024 07:41:13 GMT

Hi Rinlxl,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

Re: Re:Intel Driver And Support Assistant Troubleshooting

rinlxl — Tue, 10 Sep 2024 11:45:07 GMT

The issue is resolved I was able to download the update

Re:Intel Driver And Support Assistant Troubleshooting

AlfredoS_Intel — Wed, 11 Sep 2024 01:52:46 GMT

Hi Rinlxl,

Thank you for your update.

We are glad to know that your issue is already resolved.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great year.

Best Regards,

Alfred S

Intel Customer Support Technician