topic Re: Updated Intel Iris XE Graphics Driver resolution in Graphics

Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 13:36:07 GMT

My Computer updated to the newest version of the Iris XE Grapics - 32.0.1015972 and now the higest resolution y extended screen (A 4K Hisense Smart TV) can go is 1920 x 1080 whereas before this it was 3840 x 2160 which is what I need it to be. Is there a patch or previous version I can download to be able to use the higher resolution. I even bought a 4K HDMI to ensure that wasnt the problem

Re: Updated Intel Iris XE Graphics Driver resolution

VARADHARAJAN — Thu, 05 Sep 2024 13:49:10 GMT

@kimmi

Before the update, show proof of screen resolution.

After the update, show proof of screen resolution.

Thanking you

Varadharajan K

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 13:56:51 GMT

Hi there, please advise how Im meant to get proof of the res before the update? I can send for after

Re: Updated Intel Iris XE Graphics Driver resolution

VARADHARAJAN — Thu, 05 Sep 2024 13:58:20 GMT

@kimmi

After the update, screenshot please

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 14:00:10 GMT

Here it is

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 14:03:16 GMT

@VARADHARAJAN I also ran a diagnostic to check my secondary screen can do 4K

Re: Updated Intel Iris XE Graphics Driver resolution

VARADHARAJAN — Thu, 05 Sep 2024 14:21:00 GMT

@kimmi

Which processor and model number are you using, The model number of the Motherboard, please.

Check the settings in your smart Tv, display resolution.

varadharajan K

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 14:53:56 GMT

@VARADHARAJAN here is some of the info, where do I find the motherboard model nr?

Re: Updated Intel Iris XE Graphics Driver resolution

VARADHARAJAN — Thu, 05 Sep 2024 14:26:44 GMT

@kimmi

You are using Laptop right, model of the laptop, and bios version please, check in system information in windows

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 14:53:43 GMT

@VARADHARAJAN Yup using a laptop, kindly see the below required information

Re: Updated Intel Iris XE Graphics Driver resolution

VARADHARAJAN — Thu, 05 Sep 2024 14:46:30 GMT

@kimmi

https://www.dell.com/support/manuals/en-in/vostro-15-3500-laptop/vostro_3500_setup_specs/video?guid=guid-3fbd9b08-943f-4493-b68f-a0b78866110a&lang=en-us

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Thu, 05 Sep 2024 14:49:25 GMT

@VARADHARAJAN how come it worked before? and what can I do to correct this?

Re: Updated Intel Iris XE Graphics Driver resolution

kimmi — Fri, 06 Sep 2024 04:28:11 GMT

The specs you showed are for the computer I need the higher resolution on my smart tv/my extended screen and it worked before?

Re:Updated Intel Iris XE Graphics Driver resolution

JedG_Intel — Fri, 13 Sep 2024 07:25:22 GMT

Hello kimmi,

Thank you for posting at Intel Community Forums.

I would just like to confirm if you need further assistance with regards to your concern. If yes, please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'll be looking forward to your response. Have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

Re:Updated Intel Iris XE Graphics Driver resolution

JedG_Intel — Mon, 23 Sep 2024 02:26:18 GMT

Hello Kimmi,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician