topic Re:Update Intel Arc Control in Graphics

Update Intel Arc Control

Kurti — Sun, 01 Sep 2024 15:52:24 GMT

I made an update for Intel Arc Control. Version: 32.0.101.5972

Now my external monitor Philips 243V does not run correctly. Color flakes, picture is not readable.

Laptop Acer, Windows 24H2

Several new starts, but it did not help!

Re:Update Intel Arc Control

DhannielM_Intel — Fri, 06 Sep 2024 02:18:06 GMT

Hi Kurti,

Thank you for posting in the community, I have some questions that needed to help me fully know the appropriate solution to your situation.

Can you tell me the exact system model of your Acer Laptop?
Did you use the Intel Driver Support Assistant to update your graphics driver?
Have you tried the monitor and display cable to a different system? Also, have tried using different monitor and cable?
Did you perform clean installation when you update your graphics driver?

This will help me navigate more to your issue, so I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Update Intel Arc Control

Kurt30 — Fri, 06 Sep 2024 06:36:44 GMT

The laptop is Acer Aspire 515-56G.

I deinstalled the update. Then the problem was solved.
The problem was the external monitor, not the laptop. Therefore I had access to the Intel platform.

No further problems accurred.

Thank you and have a nice day
Kurt Weidmann

Re: Update Intel Arc Control

Kurt30 — Fri, 06 Sep 2024 08:20:51 GMT

all problems solved at now.

Re:Update Intel Arc Control

DhannielM_Intel — Fri, 06 Sep 2024 08:27:57 GMT

Hi Kurt30,

Thank you for confirming this, can you confirm that your issue has been resolved? If not, please let me know if what other inquiries I can assist you with.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Update Intel Arc Control

DhannielM_Intel — Thu, 12 Sep 2024 09:58:38 GMT

Hi Kurt30,

I wanted to check if you had the chance to check on my previous reply, let me know if you need of further assistance on this situation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:Update Intel Arc Control

Kurt30 — Thu, 12 Sep 2024 11:18:50 GMT

Hi Dhaniel,

at now I need no further assistance. I use an older driver. The laptop has no problems with the newest driver, but the external monitor shows problems.

Therefore I leave it as it is.

Best regards

Kurt Weidmann

Re:Update Intel Arc Control

DhannielM_Intel — Fri, 13 Sep 2024 09:08:00 GMT

Hi Kurt30,

Thank you for confirming this for me. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician