topic Re: Re:problem with new driver in Graphics

problem with new driver

Rein1955 — Tue, 03 Sep 2024 07:47:49 GMT

since the last driver update to version 32.0.101.5768, the text on my screen is very hard to read. It is suddenly very unclear. what can i do to fix this?

Re: problem with new driver

MUC — Tue, 03 Sep 2024 13:44:41 GMT

Please check the Intel Graphics Command Center to make sure the color model is set to RGB.

How Do I Set Color Depth or Color Format in the Intel Graphics Command Center?

Re: problem with new driver

Rein1955 — Wed, 04 Sep 2024 06:54:48 GMT

I changed the settings to RGB, but unfortunately it doesn't give any improvement

Re: problem with new driver

VARADHARAJAN — Wed, 04 Sep 2024 11:20:12 GMT

@Rein1955

Try to install the new driver 32.0.101.5972 whql. Before installing the new driver, use DDU software to uninstall the graphics driver completely,

Intel® Arc™ & Iris® Xe Graphics - Windows*

Thanking you

Varadharajan K

Re:problem with new driver

AlfredoS_Intel — Thu, 05 Sep 2024 07:40:47 GMT

Hi Rein1955,

Thank you for creating a thread in Intel Communities.

I am glad to provide you with viable suggestions for the behavior of the display that you are experiencing; however, to ensure that I provide you the best recommendations, please provide the following:

1. Did you resolution of your screen change after updating it to version 32.0.101.5768?

2. There are times wherein the update did not install successfully. For me to check, tt would really help me if I can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

3. Can you go to “Display Settings” and check what is your Scale percentage?

Best Regards,

Alfred S

Intel Customer Support Technician

Re: problem with new driver

Rein1955 — Fri, 06 Sep 2024 07:02:47 GMT

I tried, but unfortunately it doesn't give any improvement

Re: Re:problem with new driver

Rein1955 — Fri, 06 Sep 2024 07:10:24 GMT

Hello Alfred,

The resolution of my screen haven't changed

The system information is in the txt file

The scale percentage is 100%

Best regards

Rein Vrugt

Re:problem with new driver

AlfredoS_Intel — Fri, 06 Sep 2024 08:13:19 GMT

Hi Rein1955,

Thank you for the information that you provided.

Please try the suggestions listed on the article that we prepared for this issue.

I will wait for the results.

Best Regards,

Alfred S

Intel Customer Support Technician

Re: problem with new driver

Rein1955 — Sun, 08 Sep 2024 07:14:05 GMT

I have tried everything. Everything is updated. Windows 11, Intel drivers, BIOS, etc. I have checked the cables. But nothing has helped.
See attachment to see what the text on my screen looks like

Best regards

Rein Vrugt

Re:problem with new driver

AlfredoS_Intel — Mon, 09 Sep 2024 09:15:40 GMT

Hi Rein1955,

Thank you for considering our suggestions so far.

Here are our next recommendations:

1. Please download and install version 32.0.101.5989

2. Kindly follow the steps listed on this article, Text Characters are Blurry

3. Do you have Intel Graphics Command Center installed?

4. Try the instructions listed here, Graphics and on Screen Text Appears Pixelated

Awaiting your update.

Best Regards,

Alfred S

Intel Customer Support Technician

Re: Re:problem with new driver

Rein1955 — Mon, 09 Sep 2024 09:45:23 GMT

Hello Alfred,

You are my hero!!!

Text is back to normal.

Thank you very very much.

Best Regards

Rein Vrugt

Re:problem with new driver

AlfredoS_Intel — Tue, 10 Sep 2024 02:47:42 GMT

Hi Rein1955,

Thank you for your update.

We are glad to know that your issue is already resolved.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great year.

Best Regards,

Alfred S

Intel Customer Support Technician