topic Re: Re:Main display not detect after Update to 31.0.101.5186 in Graphics

Main display not detect after Update to 31.0.101.5186

Ashkan_2000 — Mon, 01 Apr 2024 16:06:19 GMT

Hello,

After I update my Intel Graphics Driver 31.0.101.4146 to 31.0.101.5379 and restart laptop My windows start screen keep in black,I connect my laptop via HDMI to an external monitor and see everything work good and my internal main laptop monitor not detect.

I change windows to win 10 and win 11 and test both of them and see on Intel Intel® Graphics Driver 31.0.101.4146 every thing is good, but when use from new driver 31.0.101.5186, internal display shown in black and need to connect another external display (my own is HP 25r) to have screen.

in addition I install driver without Intel Arc control and Issue not solved again.

I attach laptop specs.

pls Guide me if any solution do you have.

Re:Main display not detect after Update to 31.0.101.5186

Mike_Intel — Wed, 03 Apr 2024 04:49:32 GMT

Hello Ashkan_2000,

Thank you for posting in Intel community Forum.

I checked the SSU and the screenshots that you provided. Let me check if your main graphics is RTX 4050?

Can you check which graphics is enabled in your BIOS?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Main display not detect after Update to 31.0.101.5186

balcerek — Fri, 05 Apr 2024 18:12:16 GMT

Hello everyone,

I have similar issue. My screen is black after win10 install new Intel drivers: 31.0.101.5186.
When I start Windows in safe mode I see many problems with drivers in device manager.
My computer:
- i11600k without additional GFX,
- MSI z490 Tomahawk motherboard.
Please help me because I can't switch off auto drivers instalation in Win10 so I often can't start my computer.

Re:Main display not detect after Update to 31.0.101.5186

Mike_Intel — Sun, 07 Apr 2024 20:57:42 GMT

Hello Ashkan_2000,

I hope this message finds you well.

Were you able to check the previous post?

If you have questions, please let us know. Thank you.

Hello balcerek,

Please post a question so that we can appropriately support you as well, as there will be differences between your device.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Main display not detect after Update to 31.0.101.5186

beepboop123 — Mon, 08 Apr 2024 09:13:03 GMT

Intel Core i5 13500 with Intel UHD 770 graphics

Windows 11 23H2 Build 22635.3130

Intel Corporation - Display - 31.0.101.5186 installed approx 3 weeks ago

Since then I've had occasional black screen after login. No mouse cursor, ctrl+alt+del does not work.

Re: Main display not detect after Update to 31.0.101.5186

balcerek — Tue, 09 Apr 2024 19:13:29 GMT

Hello Mike_Intel,

I have no question for you. I have reported a bug and I'm waiting for fixing the drivers by Intel. Many notifications on forums shows that something is wrong since this version of drivers.
I think that you should ask me for additional infromation eg. about my hardware, circumstances etc.
Many computers (including my) can't work. It is serious situation. You should fix it ASAP.
BTW, the newest drivers (31.0.101.5382) still doesn't work.

beepboop123, Ashkan_2000
I have advice for others users. I found temporary solution. I restored my Windows to previouse state (date) when computer worked.
It has old driver (31.0.101.4889) now but works good.
Then I turned the auto drivers updates off in Windows. It helps for now.
I hope Intel fix this bugs soon and we will use the new versions of drivers.

Greetings !

Re:Main display not detect after Update to 31.0.101.5186

Mike_Intel — Wed, 10 Apr 2024 04:29:23 GMT

Hello Ashkan_2000,

Thank you for the feedback.

We will investigate this one further and we will keep you posted on this thread as soon as I have an update.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Main display not detect after Update to 31.0.101.5186

rubengarc2801 — Thu, 11 Apr 2024 09:22:55 GMT

Hi there

I wanted to roll into this topic as we have the exact same situation. I am working as an IT service provider in zurich, switzerland and one of our customers has the same issue.

After 31.0.101.5186 installed via Windows Update, this broke our second monitor function for around 10-12 clients. We are using mostly HP Elitedesk Mini 600 G9 with IGP UHD 770 in our setups and they are all connected via DP to Monitors Philips PHL241B8Q and Windows shows the monitors up as it should (this makes remote help very complicated).

We have other PC Setups with the same Clients, but HP Monitors (mostly E24i) as well - all of them are working just fine with the HP DP Cables. We are not considering a cabling problem as this problem appeared on a lot of computers after the same update.

After rolling back drivers to our working condition before (31.0.101.4502) the Philips Monitors still refuse to work - even after shutting them off and on again or unplugging the DP cable and plugging that in again.

My next try was upgrading the HP OEM driver to the latest stable version from Intel Support (31.0.101.5382) but there is also no working second display after replugging the powercord unfortunately.

It seems that version 31.0.101.5186 breaks something. We did not reinstall any computer yet.

Can you help us with this or escalate? I am on-site this early afternoon and will have a complete detailed protocol about the computers with the issue.

We can provide you more details if you need them, just hit me up and i can work with you, in case this helps getting a solution.

And i guess we are not the only one with that situation - thats why we made the account extra for this here.

Looking forward to your response, have a nice day so far!

Greetings, Ruben

Re:Main display not detect after Update to 31.0.101.5186

Mike_Intel — Fri, 12 Apr 2024 03:56:05 GMT

Hello Ashkan_2000,

Upon further review, you are operating on an Vivobook_ASUSLaptop K6602VU_K6602VU computer. We would like explain that while we do supply a generic graphics driver, it is generally recommended to utilize the custom graphics driver provided by the OEM or system manufacturer, as it is likely to be more compatible with your system.

You may also check this link for the troubleshooting guide.

How to Resolve Issue with Black Screen While Using the System with Integrated Graphics

@rubengarc2801

Please post a question so that we can appropriately support you as well, as there will be differences between your device.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Main display not detect after Update to 31.0.101.5186

beepboop123 — Tue, 23 Apr 2024 12:52:19 GMT

Still having issues on 31.0.101.5382. I see there's 31.0.101.5444 available at https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

In the release notes against "Intel® Arc™ Control Fixed Issues:" it mentions: "Intel® Graphics Driver Installer may experience intermittent hang with black screen."

Fingers crossed.

Re: Main display not detect after Update to 31.0.101.5186

beepboop123 — Thu, 16 May 2024 09:58:48 GMT

Having run 32.0.101.5444 without any black screen issues, I got my first today in a while. I checked the version and it's 32.0.101.5510 which is not listed at https://www.intel.com/content/www/us/en/download/785597/821201/intel-arc-iris-xe-graphics-windows.html - this came via a Windows Update on 9th May. I'm on the "beta" Insider ring for Windows Insiders.

Going to manually install the latest 31.0.101.5518 from here.

Re: Re:Main display not detect after Update to 31.0.101.5186

Ashkan_2000 — Mon, 09 Sep 2024 17:37:23 GMT

I checked and intel integrated graphic is main display driver