https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630790#M134402 16gb Ram Thu, 12 Sep 2024 18:19:26 GMT JohnMoore1 2024-09-12T18:19:26Z https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1629565#M134212 <P>I've got a Dell Inspiron 3501 Laptop with Intel Iris XE Graphics.</P><P>I've also got a Samsung Ultra Wide monitor which supports up to 3440 x 1440, but the graphics driver wont set above 1920 x 1080</P><P>I've got the latest driver from Intel and installed the Arc Control software.</P><P>&nbsp;</P><P>Is there anything else I can try</P><P>&nbsp;</P><P>TIA</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-09-08 122353.png" style="width: 447px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/58718i06A0A20CAF2ED05A/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Screenshot 2024-09-08 122353.png" alt="Screenshot 2024-09-08 122353.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-09-08 122501.png" style="width: 627px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/58719iF53CAE0979C8895E/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Screenshot 2024-09-08 122501.png" alt="Screenshot 2024-09-08 122501.png" /></span></P> Sun, 08 Sep 2024 11:27:15 GMT https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1629565#M134212 JohnMoore1 2024-09-08T11:27:15Z https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630647#M134379 <P>Hi JohnMoore1,</P><P><BR /></P><P>Thank you for posting in Intel Community!</P><P><BR /></P><P>Just to inform you that we supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.</P><P><BR /></P><P><BR /></P><P>Here's the link for reference:</P><P><A href="https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3501-laptop/drivers" rel="noopener noreferrer" target="_blank">Support for Inspiron 3501 | Drivers &amp; Downloads | Dell US</A></P><P><BR /></P><P>You can try clean installation as well. Here's the link for reference:</P><P><A href="https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html" rel="noopener noreferrer" target="_blank">Clean Installation of Intel® Graphics Drivers in Windows*</A></P><P>&nbsp;</P><P>Best regards,</P><P>&nbsp;</P><P>Dean R.</P><P>Intel Customer Support Technician</P><P><BR /></P><P><BR /></P><P><BR /></P><BR /> Thu, 12 Sep 2024 06:07:03 GMT https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630647#M134379 DeancR_Intel 2024-09-12T06:07:03Z https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630657#M134380 <P>How much RAM do you have installed in your laptop?&nbsp;</P><P>&nbsp;</P><P>Leon</P><P>&nbsp;</P> Thu, 12 Sep 2024 06:47:34 GMT https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630657#M134380 LeonWaksman 2024-09-12T06:47:34Z https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630743#M134396 <P>This is obviously a Dell hardware limitation (see page 7 and 12):</P><P><A href="https://dl.dell.com/content/manual8212688-inspiron-3501-setup-and-specifications.pdf?language=en-us" target="_blank">Inspiron 3501 Setup and Specifications</A></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MUC_0-1726152474706.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/58841i7BBE3A4A0867A872/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="MUC_0-1726152474706.png" alt="MUC_0-1726152474706.png" /></span></P><P>&nbsp;</P> Thu, 12 Sep 2024 14:48:56 GMT https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630743#M134396 MUC 2024-09-12T14:48:56Z https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630790#M134402 16gb Ram Thu, 12 Sep 2024 18:19:26 GMT https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630790#M134402 JohnMoore1 2024-09-12T18:19:26Z https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630998#M134420 <P>After reviewing the Specification, it looks to me that your laptop has video resolution limit (as mentioned by&nbsp;<a href="https://community.intel.com/t5/user/viewprofilepage/user-id/255774">@MUC</a>&nbsp; above).</P><P>&nbsp;</P><P>Leon</P><P>&nbsp;</P> Fri, 13 Sep 2024 08:57:21 GMT https://community.intel.com/t5/Graphics/Dell-Laptop-with-Iris-XE-Graphics-wont-show-above-1920-x-1080/m-p/1630998#M134420 LeonWaksman 2024-09-13T08:57:21Z