topic Re: Game issue in Graphics

Game issue

Same7 — Thu, 26 Sep 2024 12:38:35 GMT

Hello

I have intel i5 11400 , RTX 4060 , ram 32 3200 , SSD nvme2 , b560 aours pro ax , and got lag in playing games by game loop , is my pc spic, not good ?

Thanks in advance

Re:Game issue

DhannielM_Intel — Mon, 30 Sep 2024 05:48:19 GMT

Hi Same7,

Thank you for posting in the community, I just want to make sure that I got the information correct. So please answer the following questions below:

Could you please confirm whether the game you are playing is CPU-intensive or GPU-intensive?
Additionally, have you attempted a clean installation of your graphics driver using Display Driver Uninstaller (DDU)?
What is the graphics driver version of your integrated GPU (iGPU)?
Have you tried disabling your integrated GPU (iGPU) to ensure that your dedicated graphics card is solely handling the game?
Lastly, have you contact Nvidia for additional support?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Game issue

VARADHARAJAN — Mon, 30 Sep 2024 12:55:29 GMT

@Same7

You have a high configuration; do the following:

Step 1
Please type the following commands in the Cmd application, and execute them with administrator rights

Sfc.exe /scannow
Dism.exe /CleanUp-MountPoints
Dism.exe /CleanUp-Wim
Dism.exe /Online/CleanUp-Image /RestoreHealth
Update regularly device drivers to the latest
Update bios firmware to the latest
Update the cumulative updates to Windows os
Update to the latest services pack or edition

Step 2
Always use SSD or NVME disk for Windows
Use the Disk Cleanup tool, to get rid of waste files
Uninstall very rarely used applications and software
Do not use third-party antivirus; instead use Windows Defender
Scan Complete Windows partition
Delete all possible tasks registered under the task scheduler
Disable start-up items under the task manager
Delete or remove all files from the temporary folder C:\Users\username\AppData\Local\Temp
Disable any unwanted services that are set to manual

Re: Game issue

DhannielM_Intel — Thu, 03 Oct 2024 23:24:14 GMT

Hi Same7,

I wanted to check if you had the chance to review the questions I posted. Also, please let me know if you have tried the @VARADHARAJAN suggestion. Let me know the outcome of this.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Game issue

DhannielM_Intel — Wed, 09 Oct 2024 01:11:52 GMT

Hi Same7,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician