topic Re: Driver update in Graphics

Driver update

Diderik — Tue, 17 Sep 2024 16:04:44 GMT

Hello,

I have a problem with updating my driver on ArcControl software where it says "We timed out looking for updates". This problem has been occured evertime i start my PC.

To note i've reinstalled the sofware multipile times and the problem keeps occuring.

Regards,

Re: Driver update

JeanetteC_Intel — Thu, 26 Sep 2024 01:58:16 GMT

Hello Diderik,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Are you having any graphics or display issues the reason why you wanted to update your graphics drivers?

2) What troubleshooting steps have you tried so far?

Additionally, I would highly appreciate it if you could share your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save (.txt). *Attach the SSU log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Driver update

RandyT_Intel — Fri, 04 Oct 2024 01:26:05 GMT

Hello Diderik,

I wanted to check if you had the chance to review the questions posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Randy T.

Intel Customer Support Technician

Re:Driver update

RandyT_Intel — Mon, 07 Oct 2024 02:55:27 GMT

Hi Diderik,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Thank you for your understanding.

Best regards,

Randy T.

Intel Customer Support Technician